Billing or service questions? Call (210) 353-2222
 
 

Requests for Service

Starting or stopping service? Need to request basic utility services for your home or neighborhood? We can help! Try one of our forms below for these and other services. 

If you would like to discuss an issue with one of our customer service representatives, call us at (210) 353-2222 or send an email to feedback@cpsenergy.com. Our representatives are available according to the following seasonal schedules:

Oct. 1 - May 31 
Service Type Mon-Fri Saturday Sunday
Residential Payments 8 a.m.-7 p.m. 8 a.m.-5 p.m. Closed
Commercial 7:30 a.m.-5:30 p.m. Closed Closed
Outages 24 hours a day/7 days a week
Move In/ Move Out 24 hours a day/7 days a week

June 1 - Sept. 30 
Service Type Mon-Fri Saturday Sunday
Residential Payments 7:30 a.m.-8:30 p.m. 8 a.m.-5 p.m. Closed
Commercial 7:30 a.m.-5:30 p.m. Closed Closed
Outages 24 hours a day/7 days a week
Move In/ Move Out 24 hours a day/7 days a week

Service Request Links