System Maintenance: On Sunday, May 4, 2025, from 1:00AM to 5:00AM, our EZ Pay credit card payment processing may not be available; however, you may make a payment by logging in to Manage My Account. If you experience any issues, you can report an outage online or by calling (210) 353-4357. Visibility to bills in Manage My Account may also not be available during this maintenance.

Underground Transformer Box Safety
Help our employees get safe access to CPS Energy equipment in your yard by keeping these green transformer boxes clear and safe

How to Help Us Provide Safe and Reliable Energy Service
For the safety of your loved ones and our crews, help keep CPS Energy green transformer boxes clear of structures or vegetation. State law requires customers to provide clear and unobstructed access to our utility facilities and equipment.
- Don’t plant shrubs, trees, or flowers around the green transformer boxes.
- Never build structures or anything near or around them.
- If possible, trim back any brush away from the box to provide 8 ft. of clearance around it.
- Tell your family and neighbors that transformer boxes contain high-voltage equipment they should never go near.
- Keep a clear pathway for CPS Energy to remove, repair, replace and/or operate our facilities or equipment as needed.
Please remember that CPS Energy is required to remove any obstructions that can prevent repairs, maintenance, or operation of our equipment. Customers are responsible for any costs associated with removal.
For detailed information about customer responsibilities related to CPS Energy’s access to Easements and Rights-of-Way, please visit page 13 of our Customer Terms & Conditions.
Helpful Links
- Outage Center
- Sign Up for CPS Energy Alerts
- Underground Box Safety Digital Toolkit (coming soon)