Electric or Gas Emergency? Please call 210-353-4357
Please Note: Gas leaks and emergency requests should NOT be reported by email. Please contact 210-353-HELP (4357) to report any gas and/or electric emergencies. A live representative will be standing by 24/7 to assist with all emergency requests.
Contact Us by Email: feedback@cpsenergy.com.
Contact Us Through the Web:
- Residential Customers
- Commercial Customers
Contact Us by Phone:
CPS Energy walk-in center hours will be temporarily modified to 10:30 a.m. – 5 p.m., Monday – Friday until further notice.
For media interviews or media inquiries:
- Call (210) 353-2344
- An on-call rep is available 24/7/365
- Visit our Newsroom
Contact Us By Mail:
CPS Energy
P.O. Box 1771
San Antonio, TX 78296
Reporting Utility Service Theft:
If you suspect someone of stealing utility services, please report this suspicious activity anonymously using our online form: Report Utility Service Theft.
Other:
Bankruptcy-Related Issues?
CPS Energy - Bankruptcy Section
500 McCullough
Mail Drop 110910
San Antonio, TX 78215
Visit one of our Customer Service Centers.
Read More: Park North Location Now Open
All customer service center hours are 10:30 a.m. – 5 p.m., Monday – Friday until further notice.
Please Note: Our customer service centers are not taking credit card payments at this time.
- EASTSIDE
4525 Rigsby Avenue, Suite 112
San Antonio, TX 78222
- SOUTHSIDE
660 S.W. Military Drive at Shopper's City Mall
San Antonio, TX 78221
- WESTSIDE
803 Castroville Road, Suite 406 at Las Palmas Center
San Antonio, TX 78237
- PARK NORTH (OPENED Monday, December 7, 2020)
754 NW Loop 410, Suite 102
San Antonio, TX 78216
- NORTHSIDE (CLOSED Friday, December 4, 2020)
7000 San Pedro Avenue, near Oblate
San Antonio, TX 78216