The Customer Response Unit (CRU) offers personalized support tailored to customer needs. CRU provides services to raise community awareness, enhance enrollment in various customer assistance programs, and support the community during outages, ensuring residents have the resources and guidance to navigate difficult situations. CRU’s holistic approach empowers customers to access the services they need for a better quality of life.

Community Outreach builds community trust by forming partnerships to help share our message on assistance programs, energy efficiency, and safety. The outreach team engages with the community by connecting with existing and untapped resources and educating the public on safety and awareness efforts related to natural gas and electrical safety for schools, contractors, and first responders.