We stand ready to help any customer in need. Our People First philosophy led us to suspend disconnects while our community bands together during this challenging time. If you are experiencing financial hardship, we urge you to contact us for help. Call us at 210-353-2222 or online at cpsenergy.com/assistance.

On June 19, 2020, in accordance with Bexar County Executive Order NW-10, CPS Energy implemented a COVID-19 Health & Safety Policy to reduce the potential for the spread of COVID-19 in our workplace. Face covering is required. Our modified customer service center hours are 10:30 a.m. to 5:00 p.m. Monday – Friday. If you have tested positive or a family member has tested positive for COVID-19 in the last 14 days, please use our online tools or call 210-353-2222 for assistance. Please do not visit our customer service center if you have COVID-19 symptoms.

 
People First Community Fairs
 

We strongly believe in community engagement and providing every opportunity we can to connect with our customers. We want to share valuable information and resources that can help them become more energy-efficient and save money on their energy bills. Additionally, we value the opinions our customers have regarding important initiatives along our Flexible PathSM.

We love speaking directly with our customers at our People First Community Fairs, and we won’t let social distancing stop us!  Mark your calendars for upcoming virtual events and check back on how to connect and engage with us remotely.

 

Watch Past Community Fairs:  Playlist for All People First Community Fairs

 

Tuesday, October 27, 2020    

  • Location:  DISTRICT 9          
  • Topics:
    • FlexPOWER Bundle
    • Rate Advisory Committee
    • Utility Assistance
    • Customer Programs

                            

Thursday, November 5, 2020

  • Location:  DISTRICT 8          
  • Topics:
    • FlexPOWER Bundle    
    • Rate Advisory Committee       
    • Utility Assistance         
    • Customer Programs

 

November 9, 2020 (Tentative that for that week)   

  • All Suburban   
  • Topics:
    • FlexPOWER Bundle
    • Rate Advisory Committee
    • Utility Assistance
    • Customer Programs

 

Tuesday, November 10, 2020             

  • Location:  DISTRICT 5          
  • Topics:
    • FlexPOWER Bundle                  
    • Rate Advisory Committee
    • Utility Assistance
    • Customer Programs

 

Tuesday, November 17, 2020             

  • Location:  DISTRICT 1          
  • Topics:
    • FlexPOWER Bundle
    • Rate Advisory Committee
    • Utility Assistance
    • Customer Programs

 

Thursday, November 19, 2020           

  • Location:  DISTRICT 3          
  • Topics:
    • FlexPOWER Bundle
    • Rate Advisory Committee
    • Utility Assistance
    • Customer Programs

 

Thursday, December 3, 2020

  • Location:  DISTRICT 7          
  • Topics:
    • FlexPOWER Bundle
    • Rate Advisory Committee
    • Utility Assistance
    • Customer Programs

 

Tuesday, December 8, 2020  

  • Location:  DISTRICT 10       
  • Topics:
    • FlexPOWER Bundle
    • Rate Advisory Committee
    • Utility Assistance
    • Customer Programs

 

Thursday, December 10, 2020

  • Location:  DISTRICT 2          
  • Topics:
    • FlexPOWER Bundle
    • Rate Advisory Committee
    • Utility Assistance
    • Customer Programs

 

Monday, December 14, 2020

  • Location:  DISTRICT 6          
  • Topics:
    • FlexPOWER Bundle                  
    • Rate Advisory Committee                     
    • Utility Assistance                       
    • Customer Programs

 

Wednesday, December 16, 2020       

  • Location:  DISTRICT 4          
  • Topics:
    • FlexPOWER Bundle
    • Rate Advisory Committee       
    • Utility Assistance         
    • Customer Programs
Other Virtual Events
 

Watch Past Virtual Events:  Playlist for Facebook Live Chats

 

More events to be announced soon.