All Walk-in Customer Service Centers have modified their hours of operation to Monday through Friday, 10:30AM to 5:00PM. This change will remain in effect until further notice. We encourage the use of a face-covering at any CPS Energy facility. If you have tested positive, or a family member has tested positive for COVID-19 in the last 14 days, please use our online tools or call 210-353-2222 for assistance. Please do not visit our customer service center if you have COVID-19 symptoms. Service Disconnections for non-payment resumed in 2021. If you are experiencing financial hardship, we urge you to contact us for help. Call us at 210-353-2222 or online at Stay up to date by following us on Facebook Twitter. More info: Newsroom Events.

Beware of Scams

Tips About Scammers

PLEASE BEWARE:  We have received reports of an increase in fraudulent imposter calls. Please be cautious when receiving calls demanding payment.  Scammers are currently spoofing the numbers they're calling from, including displaying CPS Energy telephone numbers.  Scammers establish bogus call back numbers that have recordings claiming to be CPS Energy.  Don't be fooled. 

Learn how to protect yourself from scammers by reviewing the reminders listed below. You can check your account balance on Manage My Account.  Be sure that you only make payments over the phone by calling our Pay-By Phone numbers listed below.  Never pay using a pre-paid debit card, gift card or money card obtained at a retail store.

Please remember:

  • We will never call to demand payment and threaten same day disconnection. We may call with a reminder that you have a past due balance and are at risk for service disconnection.
  • We will never ask for your banking or credit card information.
  • The only way to make a payment by phone is for you to call our authorized payment numbers, 877-257-1172 for residential and 855-290-7615 for commercial.  We will never call you from these payment numbers.
  • We will never transfer your call to a representative to take your payment. 
  • We will never ask for you to make a payment with a gift card, money card, or prepaid credit card.
  • We encourage you to use Manage My Account to view your bills, balance due, and much more. 

If you receive a call telling you to call a number to make a payment:

  • Hang up!
  • Record the phone number the person is telling you to call back. Do not trust that the number is a CPS Energy phone number because it probably is not.
  • Report the phone numbers to our Customer Service at 210-353-2222 for residential and 210-353-3333 for commercial customers.

If you have fallen victim to a scam:

  • Call local law enforcement.
  • If you feel you are in immediate danger, please call 911.

Remember these rules about payment by phone:

  • Payment will always be initiated by you, the customer.
  • Make a payment to our Pay-by-Phone payment processor at the following numbers ONLY:
    • Residential Customers: 1-877-257-1172
    • Commercial Customers: 1-855-290-7615

How to distinguish in-person CPS Energy employees from imposters:

  • Company vehicles have a CPS Energy logo, and employees wear uniforms with our logo and will have an I.D. badge with their employee number
  • Even our contractors are readily identifiable and have our badges
  • In most cases, you will receive advance notice if we plan to do extensive work in your neighborhood
  • Employees will almost never ask to come inside your home
  • Employees will almost never ask you to come outside

If, on the rare occasion, a CPS Energy employee comes to your door:

  • Ask to see the employee's I.D. badge and employee number
  • Employee badges DO NOT have the CPS Energy logo
  • Verify employment with the employee number from the badge by calling our CPS Energy Security Hotline at 210-353-4000

If you suspect someone of stealing utility services, please report this suspicious activity anonymously using our online form:  Report Utility Service Theft

News Releases:  

Utilities United Against Scams