CPS Energy’s offices and service centers will be closed on Thursday, November 26, and Friday, November 27, 2020, in observance of Thanksgiving. During the closure, customers can report natural gas or electric emergencies by calling 210-353-HELP (4357) or 1-800-870-1006 24/7. Social media channels will be monitored for urgent issues. Read More

We stand ready to help any customer in need. Our People First philosophy led us to suspend disconnects while our community bands together during this challenging time. If you are experiencing financial hardship, we urge you to contact us for help. Call us at 210-353-2222 or online at cpsenergy.com/assistance.

We require the use of a face-covering and we will screen customers for COVID-19 symptoms before they enter any CPS Energy facility. Our modified customer service center hours are 10:30 am to 5:00 pm. Monday-Friday. If you have tested positive, or a family member has tested positive for COVID-19 in the last 14 days, please use our online tools or call 210-353-2222 for assistance.  Please do not visit our customer service center if you have COVID-19 symptoms.

Energy Safety

Make safety your priority

Putting People First, which means caring for our customers, employees, and community, is at the forefront of everything we do. The safety of our customers, employees, and community is a priority; in fact, it is one of our Guiding Pillars.  Our customers have told us these are the qualities they value most when it comes to their energy provider: Reliability, Customer Affordability, Safety, Security, Environmental Responsibility, and Resiliency.

While electricity and natural gas safely power our homes and businesses, there are risks associated with each if they are mishandled. Be safe with the energy you use. Check out links to Safety Tips to improve safety around your home or job site.

We also offer valuable online and in-person training resources unique to contractors, first responders, teachers and students, and other organizations interested. To request a free safety presentation, contact Public Safety & Education at (210) 353-3939 or cpsenergypresentation@cpsenergy.com

 

Remember, in the case of an electric or natural gas emergency, call 911. Then, immediately contact CPS Energy at (210) 353-HELP (4357).