Service Disconnections for non-payment resumed in September as we move toward normal business operations. Read more here  If you are experiencing financial hardship, we urge you to contact us for help. Call us at 210-353-2222 or online at Stay up to date by following us on Facebook and Twitter.  More info: NewsroomStorm Updates & Events

We encourage the use of a face-covering at any CPS Energy facility. Our customer service center hours are 7:45 AM to 5:00 PM Monday-Friday. If you have tested positive, or a family member has tested positive for COVID-19 in the last 14 days, please use our online tools or call 210-353-2222 for assistance.  Please do not visit our customer service center if you have COVID-19 symptoms.

Energy Safety

Make safety your priority

Putting People First, which means caring for our customers, employees, and community, is at the forefront of everything we do. The safety of our customers, employees, and community is a priority; in fact, it is one of our Guiding Pillars.  Our customers have told us these are the qualities they value most when it comes to their energy provider: Reliability, Customer Affordability, Safety, Security, Environmental Responsibility, and Resiliency.

While electricity and natural gas safely power our homes and businesses, there are risks associated with each if they are mishandled. Be safe with the energy you use. Check out links to Safety Tips to improve safety around your home or job site.

We also offer valuable online and in-person training resources unique to contractors, first responders, teachers and students, and other organizations interested. To request a free safety presentation, contact Public Safety & Education at (210) 353-3939 or


Remember, in the case of an electric or natural gas emergency, call 911. Then, immediately contact CPS Energy at (210) 353-HELP (4357).