We stand ready to help any customer in need. Our People First philosophy led us to suspend disconnects while our community bands together during this challenging time. If you are experiencing financial hardship, we urge you to contact us for help. Call us at 210-353-2222 or online at cpsenergy.com/assistance.

For the safety of our customers and employees, face coverings are highly suggested, but not required.  Please let us know if you need assistance.  Our modified customer service center hours are 10:30 a.m. to 5:00 p.m. Monday – Friday.  

 
GENERATOR SAFETY

A portable generator can be an ideal secondary source of power––especially during power failures. But it can be dangerous if it’s not used appropriately.

Here are some safety tips:

  • Never operate a generator in an enclosed or partially enclosed space
  • Use carbon monoxide detectors in any enclosed spaces near the generator to monitor levels
  • Do not connect generators directly to household wiring without an appropriate transfer switch installed
  • Make sure your generator is properly grounded
  • Make sure extension cords used with generators are rated for the load and are in good condition
  • Do not overload the generator
  • Plug the generator into a ground fault circuit interrupter (GFCI) to help prevent electrocutions and electrical shock injuries
  • Turn off all appliances powered by the generator before shutting down the generator itself

Hazards Associated with Generators:

  • Shocks and electrocution from improper use of power or accidentally energizing other electrical systems
  • Carbon monoxide from a generator’s exhaust
  • Fires from improperly refueling a generator or inappropriately storing the fuel for a generator
  • Noise and vibration hazards