We stand ready to help any customer in need. Our People First philosophy led us to suspend disconnects while our community bands together during this challenging time. If you are experiencing financial hardship, we urge you to contact us for help. Call us at 210-353-2222 or online at cpsenergy.com/assistance.

On June 19, 2020, in accordance with Bexar County Executive Order NW-10, CPS Energy implemented a COVID-19 Health & Safety Policy to reduce the potential for the spread of COVID-19 in our workplace. Face covering is required. Our modified customer service center hours are 10:30 a.m. to 5:00 p.m. Monday – Friday. If you have tested positive or a family member has tested positive for COVID-19 in the last 14 days, please use our online tools or call 210-353-2222 for assistance. Please do not visit our customer service center if you have COVID-19 symptoms.

Inwood/Deerfield Neighborhoods



In an effort to continuously improve the delivery and reliability of electric service to our community, we are performing a multi-phase project to help mitigate the risk of power outages in northwest San Antonio.



The work consists of extensive tree trimming in contact with overhead lines and installing animal guards at our nearby substation. As phases of our work are completed, area residents can expect to see an improvement to the reliability of their electric service.



This project is expected to begin January 2018 and be completed by March 2018.



01/02/2018: Reliability concerns investigated

01/04/2018: HOA meeting

01/26/2018: Project completion dates established

03/05/2018: Project completed



For more information, please contact us at 210.353.2222