We stand ready to help any customer in need. Our People First philosophy led us to suspend disconnects while our community bands together during this challenging time. If you are experiencing financial hardship, we urge you to contact us for help. Call us at 210-353-2222 or online at cpsenergy.com/assistance.

On June 19, 2020, in accordance with Bexar County Executive Order NW-10, CPS Energy implemented a COVID-19 Health & Safety Policy to reduce the potential for the spread of COVID-19 in our workplace. Face covering is required. Our modified customer service center hours are 10:30 a.m. to 5:00 p.m. Monday – Friday. If you have tested positive or a family member has tested positive for COVID-19 in the last 14 days, please use our online tools or call 210-353-2222 for assistance. Please do not visit our customer service center if you have COVID-19 symptoms.

CPS Energy will be performing planned maintenance on our enterprise system starting from 9/19/2020 8:00 PM CST to 9/20/2020 4:00 AM.

Mission Ridge Community

 
 

COMMITMENT TO RELIABLE SERVICE

As San Antonio’s electric and natural gas utility, we are committed to providing customers with reliable and affordable power. As such, our contractor, Zachry, will soon begin a service reliability project to address the frequent outages experienced by residents in the Mission Ridge neighborhood.

 

SCOPE OF PROJECT

This work will consist of replacing 8,400 feet of underground cable and associated pad mount transformers. 

Crews will work from 7:30am – 4pm, Monday through Friday in order to complete this work in a timely manner. For the safety of our contractors, interruptions in electric service will be necessary. We will notify customers by phone one business day prior to work being performed. The call will provide the start time and duration of the outage. 

As our repairs move through the neighborhood, crews will replace damaged sod and fences affected by the construction as work is completed. Through the duration of the project, you may notice colored flags on your property. These are used to notify our contractor of any non-customer owned underground infrastructure.

 

ESTIMATED TIMELINE

Although work will pause during the holidays, this work is scheduled for completion by the end of 2017. 

 

PROJECT UPDATES

10/25/2017: Neighborhood community meeting at Silverhorn Golf Course

12/22/2017: Project Complete

 

PROJECT CONTACT

For more information you may contact:

Engineering Executives
    Rick Lopez: 210-353-2702
    Ben Jordan: 210-353-4493

CPS Energy Construction
    Mike Mosel:  210-353-4612
    Derrick Reed:  210-353-5525