We stand ready to help any customer in need. Our People First philosophy led us to suspend disconnects while our community bands together during this challenging time. If you are experiencing financial hardship, we urge you to contact us for help. Call us at 210-353-2222 or online at cpsenergy.com/assistance.

On June 19, 2020, in accordance with Bexar County Executive Order NW-10, CPS Energy implemented a COVID-19 Health & Safety Policy to reduce the potential for the spread of COVID-19 in our workplace. Face covering is required. Our modified customer service center hours are 10:30 a.m. to 5:00 p.m. Monday – Friday. If you have tested positive or a family member has tested positive for COVID-19 in the last 14 days, please use our online tools or call 210-353-2222 for assistance. Please do not visit our customer service center if you have COVID-19 symptoms.

CPS Energy will be performing planned maintenance on our enterprise system starting from 9/19/2020 8:00 PM CST to 9/20/2020 4:00 AM.

Natural Gas Infrastructure Survey

 
 

As part of our commitment to delivering reliable natural gas and electric service, we periodically perform routine maintenance on our infrastructure to ensure it continuously meets our standards. We have identified various locations in which contractors will perform survey work that will be completed by April 2018. Once the survey is completed our engineers will review and evaluate the integrity of our system. If it is determined that natural gas lines need to be upgraded, we will notify you in advance as well as provide updates to this webpage.

We thank our community in advance for their patience and understanding as we work to continue delivering reliable and affordable energy to our customers.