CPS Energy’s offices and service centers will be closed on Thursday, November 26, and Friday, November 27, 2020, in observance of Thanksgiving. During the closure, customers can report natural gas or electric emergencies by calling 210-353-HELP (4357) or 1-800-870-1006 24/7. Social media channels will be monitored for urgent issues. Read More

We stand ready to help any customer in need. Our People First philosophy led us to suspend disconnects while our community bands together during this challenging time. If you are experiencing financial hardship, we urge you to contact us for help. Call us at 210-353-2222 or online at cpsenergy.com/assistance.

We require the use of a face-covering and we will screen customers for COVID-19 symptoms before they enter any CPS Energy facility. Our modified customer service center hours are 10:30 am to 5:00 pm. Monday-Friday. If you have tested positive, or a family member has tested positive for COVID-19 in the last 14 days, please use our online tools or call 210-353-2222 for assistance.  Please do not visit our customer service center if you have COVID-19 symptoms.

Natural Gas Infrastructure Survey

 
 

As part of our commitment to delivering reliable natural gas and electric service, we periodically perform routine maintenance on our infrastructure to ensure it continuously meets our standards. We have identified various locations in which contractors will perform survey work that will be completed by April 2018. Once the survey is completed our engineers will review and evaluate the integrity of our system. If it is determined that natural gas lines need to be upgraded, we will notify you in advance as well as provide updates to this webpage.

We thank our community in advance for their patience and understanding as we work to continue delivering reliable and affordable energy to our customers.