CPS Energy’s offices and customer service centers will be closed on Wednesday, December 24, and Thursday, December 25, 2025, in observance of Christmas. We will reopen on Friday, December 26, at 7:45 AM. Although our call center will be closed for regular business, we remain open for customers to report natural gas or electric emergencies at any time by calling 210-353-HELP (4357) or 1-800-870-1006. Online services may be conveniently accessed through Manage My Account (MMA).
Olympia Cable Replacement Project
As the electric and natural gas service provider for the City of San Antonio and surrounding area, we strive to deliver safe, reliable, environmentally sound and affordable services to our customers. We are continually assessing and implementing projects designed to help us provide exceptional customer service.
In reviewing our reliability performance, we have identified the need to replace the underground cable (electric lines) that serve this neighborhood. For the safety of crew, scheduled power outages may be required. Area residents will receive advance notice if a power outage is needed. Should you have any questions or concerns about this project, please contact Derrick Reed at 210-353-5525.
Thank you for your continued patience and cooperation as we improve your electric service reliability.