CPS Energy’s offices and service centers will be closed on Thursday, November 26, and Friday, November 27, 2020, in observance of Thanksgiving. During the closure, customers can report natural gas or electric emergencies by calling 210-353-HELP (4357) or 1-800-870-1006 24/7. Social media channels will be monitored for urgent issues. Read More

We stand ready to help any customer in need. Our People First philosophy led us to suspend disconnects while our community bands together during this challenging time. If you are experiencing financial hardship, we urge you to contact us for help. Call us at 210-353-2222 or online at cpsenergy.com/assistance.

We require the use of a face-covering and we will screen customers for COVID-19 symptoms before they enter any CPS Energy facility. Our modified customer service center hours are 10:30 am to 5:00 pm. Monday-Friday. If you have tested positive, or a family member has tested positive for COVID-19 in the last 14 days, please use our online tools or call 210-353-2222 for assistance.  Please do not visit our customer service center if you have COVID-19 symptoms.

Shavano Park Pole Replacement

 
 

As part of our ongoing efforts to deliver reliable service, we routinely take proactive measures to ensure our infrastructure continues to perform as expected. We have identified the need to replace 94 utility poles within the City of Shavano Park. This work will require tree trimming efforts as well as access onto customer property.

To keep our community informed, we have scheduled a public meeting for Monday, August 06, 2018 at:

Shavano Park City Hall,
900 Saddletree Court
6:00 – 7:00 pm.

Please join us to receive details about this service improvement project.