Scheduled Maintenance:  Starts Saturday, May 15, 2021 at 8:00 PM to Sunday, May 16, 2021 at 4:00 AM, the following systems will be unavailable: Customer Alerts, Outage Reporting via IVR and Online, the ability to accept payments via Western Union or EZPay and all secure web portals.

We continue to fight to protect customers from excessive fuel and purchased power costs from the February 2021 Winter Storm Uri. Stay up to date by following us on Facebook and Twitter.  More updates: Newsroom and Storm Updates.

We stand ready to help any customer in need. Our People First philosophy led us to suspend disconnects while our community bands together during this challenging time. If you are experiencing financial hardship, we urge you to contact us for help. Call us at 210-353-2222 or online at

We require the use of a face-covering and we will screen customers for COVID-19 symptoms before they enter any CPS Energy facility. Our modified customer service center hours are 10:30 am to 5:00 pm. Monday-Friday. If you have tested positive, or a family member has tested positive for COVID-19 in the last 14 days, please use our online tools or call 210-353-2222 for assistance.  Please do not visit our customer service center if you have COVID-19 symptoms.

CPS Energy Rate Advisory Committee (RAC)


In March 2020, the CPS Energy Board of Trustees adopted a resolution regarding a Rate Advisory Committee (RAC).  The resolution made several important statements.

  • First, it acknowledged the importance of balancing financial responsibility and stewardship of the utility’s assets with the fundamental pillars of Reliability, Customer Affordability, Security, Safety, Environmental Responsibility and Resiliency, and all with a Financial Foundation.
  • Second, it emphasized the need to continue to execute on the Flexible PathSM strategy, integrating more renewable energy and new technologies into the utility’s energy power generation.
  • Third, it emphasized the importance of informing and receiving input from the community about the utility’s rate design decisions.
  • Finally, it directed CPS Energy management to develop for Board discussion and consideration a RAC framework and initiative to provide input to management and the Board of Trustees on rate design issues and power generation.
  • The last day to apply for the RAC was Friday, March 12, 2021.

RAC Contact Information:

Phone:        210-353-6788                     
Mail:            CPS Energy
                    Attn: RAC   CT 1501
                    500 McCullough
                    San Antonio, TX 78215


Rate Advisory Committee