CPS Energy’s offices and service centers will be closed on Thursday, November 26, and Friday, November 27, 2020, in observance of Thanksgiving. During the closure, customers can report natural gas or electric emergencies by calling 210-353-HELP (4357) or 1-800-870-1006 24/7. Social media channels will be monitored for urgent issues. Read More

We stand ready to help any customer in need. Our People First philosophy led us to suspend disconnects while our community bands together during this challenging time. If you are experiencing financial hardship, we urge you to contact us for help. Call us at 210-353-2222 or online at cpsenergy.com/assistance.

We require the use of a face-covering and we will screen customers for COVID-19 symptoms before they enter any CPS Energy facility. Our modified customer service center hours are 10:30 am to 5:00 pm. Monday-Friday. If you have tested positive, or a family member has tested positive for COVID-19 in the last 14 days, please use our online tools or call 210-353-2222 for assistance.  Please do not visit our customer service center if you have COVID-19 symptoms.

Pole Attachment Services

 

CPS Energy Pole Attachment Program

CPS Energy's distribution system can facilitate the delivery of the variety of communication services offered today.

With a streamlined pole attachment process, we're dedicated to partnering with companies to assist with speed-to-market processes for future technologies.

CPS Energy’s Pole Attachment Services Office is the single point of contact for all who wish to attach infrastructure to our distribution poles.

The Pole Attachment Services Office is responsible for:

  • Registration
  • Attachment agreements
  • Applications for new pole attachments or removals
  • Surveys of existing attachments
  • Billing and collections for all the above services

For questions or more information on the pole attachment process, SEND US AN EMAIL.

 

CPS Energy has released the revised Pole Attachment Standards Version 4.0 (the “Standards”) today, April 1, 2019, which include the integration of more detailed procedures for strand-mounted Mid-Span Installations (WiFi Access Points).  CPS Energy continues to work with stakeholders to ensure the adoption of best practices in the Standards to further streamline our processes and operations for the benefit of all attaching entities.

Version 5.0 of the Standards become effective November 13, 2020.  The revised Standards will be posted on the Pole Attachment Services page on CPS Energy’s public website (www.cpsenergy.com/poleattachments).  

Thank you for your consideration and patience.

 

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If you would like to receive emails regarding CPS Energy’s Pole Attachment Program, please click on the button below to register your contact information.

Pole Attachment Services