SYSTEM MAINTENANCE: To improve your customer experience, we are performing maintenance to our systems. Manage My Account, our automated phone system and all payment systems will be unavailable starting Friday, December 13 at 8 p.m. until Sunday, December 15 at 7 a.m. Thank you for your understanding.

Please keep in mind CPS Energy will never call and threaten to disconnect or suspend service if immediate payment is not received.

Contractor Passport Program


Safety training is required for our contractors

Zero Harm

All contractors who perform hazardous work at CPS Energy facilities and/or on our customers' property are required to complete training under the Contractor Passport Program. This program helps align contractors with our Zero Harm safety culture so that employees, contractors and customers remain in a safe environment at our facilities.

Complete the following steps:

  1. Download and print the following (located page left):
    • Acknowledgement Letter
    • Passport Training Sign-In Roster
    • Short Notice Letter (if applicable)
    • Contractor Passport Training Presentation  
  2. Review the training material and appoint a trainer to conduct the training.
  3. Submit the sign-in roster, with all attendees, to the Field Representative within 60 days of receipt of the training material.
  4. Allow approximately seven (7) days for verifying and processing of passport cards.
  5. Passport cards will be valid for one (1) year from date issued.