Contact CPS Energy Customer Engineering at 210-353-4050 Monday - Friday 7:30am - 4pm or firstname.lastname@example.org if you need assistance with any of the steps below.
Call CPS Energy Customer Engineering at 210-353-4050 to request a re-model of gas and/or electric service. CPS Energy will assign a Residential Designer to your project and they will typically contact you within two business days to discuss your project. Your project may only require service to be turned off during your renovation, or it can require removal and relocation of services. Your Designer will discuss what is required based on your project needs and the standard durations for design and construction, then request any necessary documents from you.
Provide all of the documents required after discussing your project with your CPS Energy Residential Designer. The below documents may be helpful for your project.
Customers should anticipate approximately 10 business days for the design of residential work requests and an additional 11 business days for scheduling & construction.
Once we gather all necessary information, your Residential Designer will send an invoice for the cost of the work to be performed by CPS Energy.
Pay your invoice within 5 business days to avoid an extension of the requested completion date. Invoices not paid within 90 calendar days will be voided. The invoice must be paid using one of the following options:Pay Online
You will need to obtain all relevant permits and, where required, final electrical and/or gas inspection from your local city or municipality, such as the City of San Antonio. For more information about City of San Antonio permitting and inspections, go to City of San Antonio - Permit, Inspection and Review. CPS Energy has worked with the City of San Antonio to create a Permits and Inspections Checklist for your assistance. If you are outsides San Antonio, contact your local municipality.
PLEASE NOTE: You will require an electric and/or gas permit to construct your Meter Loop and CPS Energy will need a copy of your permit, and later your city/municipality inspection, in order to turn on your permanent service.
You will need to locate and mark your Right of Way and easements within your property per a recorded survey. CPS Energy will stake infrastructure at your project site. For overhead to underground service, you will need to furnish and install trench and conduit.
Follow the below checklist to ensure your site is ready for inspection.
In addition to infrastructure preparation, ensure that you
CPS Energy Inspections
Call your CPS Energy Representative to let them know your site is ready for the applicable Site Inspection, Trench Inspection, and/or Gas Rough-in Inspection. Please provide 24 hours notice.
City or Municipality Inspections
To turn on your service after our infrastructure and meter installation, we require your city or municipality’s successful electric and/or gas inspection(s). We recommend you acquire these inspections as soon as possible. CPS Energy will still install your infrastructure and meters, but in a locked position until we receive the appropriate inspections. In some locations, the CPS Energy Meter Installer will perform this inspection.
CPS Energy will perform our required inspection and if your project passes inspection, we will schedule your infrastructure install and meter set within 15 business days. If your site fails CPS Energy inspection, you will be notified by email with reason of turndown. Once corrections are made, you can re-click site ready in the Construction & Renovation Web Portal or call 210-353-4050 to schedule another Site-Ready inspection.
Your municipality will perform their inspection which are required before CPS can turn on your service.
PLEASE NOTE: To avoid delays, please ensure CPS Energy can access your property to perform their work.
CPS Energy will dig your trench, install conduit, and backfill. Once underground service infrastructure is in place, and if CPS Energy has already received your electric and/or gas permit inspections, CPS Energy will set your meter(s) and activate your service(s).
Call Customer Service at 210-353-3333 to have your Temporary Service removed.
CPS Energy will send your final Temporary Service bill and normal billing will begin. If you have not already, enroll in Manage My Account.
Please help us improve our service by taking our Customer Engineering After-Project Survey, provide feedback anytime at Customer Feedback Survey, or email us at email@example.com about your experience.
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