Contact CPS Energy Customer Engineering at 210-353-4050 Monday - Friday 7:30am - 4pm or email@example.com if you need assistance with any of the steps below.
Complete a Utility Preliminary Plan Review (UPPR) Request and submit your site plan, conceptual elevations, photographs, survey, and estimated electric and gas loads. The Utility Preliminary Plan Review provides you with the opportunity to meet with CPS Energy staff to discuss your project, similar to the preliminary development plan review meetings offered by the City of San Antonio, but focusing on the provision of electric and gas service. This meeting will assist the you by identifying items that need to be addressed or modified prior to submitting a complete work request application to CPS Energy.
CPS Energy will help you understand CPS Energy Service Standards, environmental requirements, and important permit and inspections information for your project.
CPS Energy will also describe your construction options: Developer Install or CPS Energy Turnkey and CPS Energy will discuss working with other utilities, like San Antonio Water & Sewer.
Register to request temporary service and track your project steps all the way through to permanent service. Once submitted, we will typically process your registration within 24-48 hours. To authorize a contractor to register, complete a Web Authorization Form.
To register, you will need:
If opening a new CPS Billing Account, provide one of the following:
Or email firstname.lastname@example.org
Apply on the Construction & Renovation Web Portal.
Attach the required documents to your project by selecting the Project from Home, then Attachments.
Or download and email your application:
Once CPS Energy Customer Engineering receives all required documents, the job is assigned to a Multi-Family Designer who will schedule a Pre-Design Meeting with you. Before the meeting, the Multi-Family Designer will gather preliminary information and comments from internal CPS Energy departments: Distribution Planning (Circuit Capacity Planning), Gas Engineering and Right-of-Way (Easements).
During the Pre-Design Meeting, your Multi-Family Designer will review your project with you and explain any steps required before CPS Energy’s Design Phase can begin. CPS Energy will also work with you to determine your construction trailer location, temporary service designs, and Permanent infrastructure routing. Lastly, CPS Energy will note any revisions required to your documents.
The Electric Services & Metering Standards (ESMS) department reviews meter diagrams and provides meter cans for installation. It is important to complete and provide your metering diagrams to ESMS so they can review and procure meter cans for your installation. ESMS reviews and meter can provisioning happen in parallel with your CPS Energy’s Design phase.
Once CPS Energy has received your revised documents, the CPS Design phase is 45 days. During this Design Phase, you should apply for all of your required permits, which can have a long lead time. CPS Energy will apply for permits for CPS Energy work. At the end of the Design phase, CPS Energy will provide your final design, a contract, and invoice.
You will need to obtain all relevant permits and, where required, final electrical and/or gas inspection from your local city or municipality, such as the City of San Antonio. For more information about City of San Antonio permitting and inspections, go to City of San Antonio - Permit, Inspection and Review. CPS Energy has also worked with the City of San Antonio to create a Permits and Inspections Checklist for your assistance. If you are outsides San Antonio, contact your local municipality.
CPS Energy encourages you to sign you contract and remit payment within 5 business days to avoid schedule delays.Pay Online
In an effort to reduce conflicts with other infrastructure or fixtures, CPS Energy requires your engineer to stake designated pole locations, transformers, streetlights, and easements per CPS Energy design, prior to construction. Your CPS Energy Coordinator will stake CPS Energy infrastructure in public right-of-ways.
CPS Energy Construction Standards
CPS Energy has adopted specific standards for the construction of electric or gas services within the CPS Energy Service Area:
If installing Underground infrastructure based on a CPS energy design (underground primary duct banks, manholes, concrete slabs, or underground secondary duct banks), then call the CPS Energy inspection line at 210-353-3373.
Permits & Inspections
Please note that all required permits and inspections required by any Authority Having Jurisdiction (AHJ) must be completed and released to CPS Energy prior to your electric and/or gas meter(s) being set. CPS Energy has worked with the City of San Antonio to create a Permits and Inspections Checklist that must be satisfied in order for City of San Antonio permits to be released to CPS Energy. If you are outsides San Antonio, contact your local municipality.
Site Ready Checklist
You are required to meet all of the following conditions prior to the commencement of CPS Energy construction:
CPS Energy Inspections
Call 210-353-3373 for inspections according to the instructions on the sketch supplied by CPS Energy. Inspections are required before concrete is poured, for both the slab and the duct bank. The underground portion of the job will be released to construction after the final inspection has been approved. Our underground crews requires approximately15 business days (weather permitting) to set the transformer, pull the primary cables and make up the transformer.
City or Municipality Inspections
To turn on your service after our infrastructure and meter installation, CPS Energy needs your city or municipality’s successful electric and/or gas inspection(s). We recommend you acquire these inspections as soon as possible. CPS Energy will still install your infrastructure and meters, but in a locked position until we receive the appropriate inspections. In some locations, the CPS Energy Meter Installer will perform this inspection.
With CPS Energy’s Turnkey Installation, CPS Energy’s contracted crews will install all infrastructure and perform inspections. Turnkey installations typically take 25 days.
With Developer Installation, the customer’s contractor will install the infrastructure. Materials are available for pick up from CPS Energy. Your contractor will dig your trench and install your conduit. Allow 24 hours and call 210-353-3373 for trench inspection.
For both scenarios, build your temporary service loops and initiate Work Requests with CPS Energy for Temporary Service.
If necessary, submit easement documentation for the necessary utilities after they are constructed. The easement or field notes are required to be received, reviewed and signed by the property owner prior to your permanent service being activated. This process can take up to 3 weeks.
CPS Energy must receive your electric meter loop inspection from the City of San Antonio (or your municipality) to allow CPS Energy to schedule a service/meter crew. Also, you must permanently stencil your address on your meter loop (refer to section 1800 of the Electrician Service Standards). Once CPS Energy receives your inspection, allow 15 business days for a CPS Energy Meter Crew to activate your service.
CPS Energy will send your final Temporary Service bill and normal billing will begin. If you have not already, enroll in Manage My Account.
Please help us improve our service by taking our Customer Engineering After-Project Survey, provide feedback anytime at Customer Feedback Survey, or email us at email@example.com about your experience.
Customer Engineering Contact Information
Multi-Family Developer Guide
Multi-Family Construction Options and Criteria
Electric Service Standards
Gas Service Standards
Distribution Electric Material Specifications Search
Construction Drawings Search