System Maintenance: Today Saturday, November 23, 2024, from 11:00PM to Sunday, November 24 at 7:00AM, our EZ Pay credit card payment processing may not be available; however, you may make a payment by logging in to Manage My Account. You may report an outage online or by calling (210) 353-4357. Visibility to bills in Manage My Account may also not be available during this maintenance.
Contact Us
Ways to Connect
For An Emergency
Electric or Gas Emergency? Please call 210-353-4357
Please Note: Gas leaks and emergency requests should NOT be reported by email. Please contact 210-353-HELP (4357) to report any gas and/or electric emergencies. A live representative will be standing by 24/7 to assist with all emergency requests.
By Email & Web
Contact Us by Email: [email protected].
Contact Us Through the Web:
By Phone
CPS Energy Call Center Hours:
- 7AM – 7PM Monday – Friday
- 8AM – 1PM on Saturdays
- Closed on Holidays
Phone Numbers:
- Service problems or electric/gas emergencies? Call (210) 353-HELP (4357)
- Billing or service issues? Call (210) 353-2222, Call toll free, 1-800-773-3077
Commercial service issues? Call (210) 353-3333 - Schedule a CPS Energy Callback
- Hearing-impaired customers? (210) 353-2224
- Human Resources and employment verification? Call (210) 353-4636
- Looking for a specific CPS Energy employee? Call (210) 353-2000
By Mail
CPS Energy
P.O. Box 1771
San Antonio, TX 78296
Media Inquires
For media interviews or media inquiries:
- See Media Contact Info Here
- An on-call rep is available 24/7/365
- Visit our Newsroom
Other Contact Information
Reporting Utility Service Theft:
If you suspect someone of stealing utility services, please report this suspicious activity anonymously using our online form: Report Utility Service Theft.
Other:
- Streetlight Alert – Report streetlight issues
- Open Records Requests
- File a claim with CPS Energy
- Funds to Claim
- Reporting Ethical Concerns
- Rate Advisory Committee (RAC) Public Comment Line: 210-353-6788
Bankruptcy-Related Issues?
CPS Energy - Bankruptcy Section
500 McCullough
Mail Drop 110910
San Antonio, TX 78215
Visit Our Customer Service Centers
All customer service center hours are 7:45 a.m. – 5 p.m., Monday – Friday, except holidays.
Please Note: Our customer service centers are not taking credit card payments at this time.
