System Maintenance: Please note starting on Saturday June 29 from 8:00 AM through Sunday, June 30 at 12:00 PM we will be experiencing planned customer information system maintenance and will only be able to process gas and electric emergency-related calls by calling 210-353-HELP (4357) or 1-800-870-1006.
Customer Service Centers - Appointments and Wait Times
Customer Service Centers Hours: Monday – Friday, 7:45 AM – 5:00 PM, except holidays.
![CPS Energy Service Center](/en/customer-support/contact-us/waittimes/_jcr_content/content/image.coreimg.jpeg/1649707455961/cps-center-nscsc.jpeg)
Hours of Operation:
- Monday – Friday, 7:45AM – 5:00PM, except holidays
- CLOSED: Saturday & Sunday
Estimated wait times are refreshed every five (5) minutes.
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