We stand ready to help any customer in need. Our People First philosophy led us to suspend disconnects while our community bands together during this challenging time. If you are experiencing financial hardship, we urge you to contact us for help. Call us at 210-353-2222 or online at cpsenergy.com/assistance.

For the safety of our customers and employees, face coverings are highly suggested, but not required.  Please let us know if you need assistance.  Our modified customer service center hours are 10:30 a.m. to 5:00 p.m. Monday – Friday.  

Ways to Pay My Company's Bill


We want to make it as easy as possible for your company to pay its energy bills. We offer a variety of ways for you to take care of your business while doing business with us. 

  • Pay Online 
    • Sign up for Manage My Account and pay online. Access to the all new My Energy Portal to help you better manage your energy costs.
    • Make a One-Time Payment online (no MMA required). 
    • There is a $2.35 convenience fee, assessed by our payment processor, when paying online. Take advantage of our one time free ACH payments by selecting Pay My Bill – Pay be Check (Free Service) via Manage My Account.  
    • Read more in the Payment Processing FAQs
  • Pay by Phone - Call (855) 290-7615. Use an electronic check, debit or credit card and pay your bill over the phone. There is a convenience fee to pay by phone.
  • Pay by Mail - Mail your bill by using the pre-addressed return envelope included with your bill.

CPS Energy
P.O. Box 2678
San Antonio, TX 78289

If you have any questions or issues with your bill, complete the Commercial Billing Issues Form and submit it. For other service-related questions, please go to our Commercial Request for Services.

For any other question, feel free to call one of our commercial customer service representatives at (210) 353-3333 or send us a question by email at feedback@cpsenergy.com.

FOR YOUR SAFETY: All electrical devices must be turned off or unplugged prior to reconnection of service.