Service Disconnections for non-payment resumed in September as we move toward normal business operations. Read more here  If you are experiencing financial hardship, we urge you to contact us for help. Call us at 210-353-2222 or online at cpsenergy.com/assistance. Stay up to date by following us on Facebook and Twitter.  More info: NewsroomStorm Updates & Events

We encourage the use of a face-covering at any CPS Energy facility. Our customer service center hours are 7:45 AM to 5:00 PM Monday-Friday. If you have tested positive, or a family member has tested positive for COVID-19 in the last 14 days, please use our online tools or call 210-353-2222 for assistance.  Please do not visit our customer service center if you have COVID-19 symptoms.

My Home - Request a Service

 

Need to request a streetlight or have a streetlight repaired? Are trees in your neighborhood too close to larger power lines? Do you want to install security lights?

Click the appropriate link below to access the request form. Press Submit when complete.

Residential Service Request Forms

 

If you have any questions or issues with your bill, please complete and submit the Residential Billing Issues Form.  For any other question, please feel free to call one of our customer service representatives at (210) 353-2222 or send us a question by email at feedback@cpsenergy.com.

For emergency gas issues, please call:  (210) 353-4357.

My Home - Request a Service