Scheduled Maintenance:  Starts Saturday, May 15, 2021 at 8:00 PM to Sunday, May 16, 2021 at 4:00 AM, the following systems will be unavailable: Customer Alerts, Outage Reporting via IVR and Online, the ability to accept payments via Western Union or EZPay and all secure web portals.

We continue to fight to protect customers from excessive fuel and purchased power costs from the February 2021 Winter Storm Uri. Stay up to date by following us on Facebook and Twitter.  More updates: Newsroom and Storm Updates.

We stand ready to help any customer in need. Our People First philosophy led us to suspend disconnects while our community bands together during this challenging time. If you are experiencing financial hardship, we urge you to contact us for help. Call us at 210-353-2222 or online at cpsenergy.com/assistance.

We require the use of a face-covering and we will screen customers for COVID-19 symptoms before they enter any CPS Energy facility. Our modified customer service center hours are 10:30 am to 5:00 pm. Monday-Friday. If you have tested positive, or a family member has tested positive for COVID-19 in the last 14 days, please use our online tools or call 210-353-2222 for assistance.  Please do not visit our customer service center if you have COVID-19 symptoms.

Customer Service Centers - Appointments and Wait Times

Customer Service Centers - Appointments and Wait Times

Walk-in Center hours are open 10:30 a.m. – 5 p.m., Monday- Friday

 
 
 

Hours of Operation

CPS Energy walk-in center hours will be temporarily modified to 10:30 a.m. – 5 p.m., Monday- Friday until further notice.

CLOSED: Saturday & Sunday

Estimated wait times are refreshed every five (5) minutes.

Bypass the lines and take care of all of your billing and account needs from the comfort of your home with Manage My Account.

Northside
754 NW Loop 410, Suite 102
San Antonio, TX 78216

Hours: Monday - Friday, 10:30a.m. - 5:00p.m.
This CPS Energy location is closed.

Eastside
4525 Rigsby Ave.
Ste. 112
San Antonio, TX 78222

Hours: Monday - Friday, 10:30a.m. - 5:00p.m.
This CPS Energy location is closed.
Southside
660 S.W. Military Dr.
San Antonio, TX 78221

Hours: Monday - Friday, 10:30a.m. - 5:00p.m.
This CPS Energy location is closed.

Westside
803 Castroville Rd.
#406
San Antonio, TX 78237

Hours: Monday - Friday, 10:30a.m. - 5:00p.m.
This CPS Energy location is closed.