SYSTEM MAINTENANCE: Manage My Account, My Energy Portal, Agency Portal, and the Customer Engineering Portals will be down for routine maintenance starting at 8pm Saturday, July 21 to 1am Sunday, July 22.  Customers will not have access to their account during this period. Thank you for understanding.

Construction Service Improvement (CSI)


The Construction Service Improvement program is an important initiative intended to help the Energy Delivery Services and Gas Delivery team deliver the best customer service for contractors and developers. We recently identified key areas where we can improve our processes and technology to better meet our customer’s project energy needs.

To Contact Customer Service Improvements for Web Portal Assistance:
Call - 210-353-2450
Email -

If you’re not completely satisfied with the service you are receiving from us, we want to hear from you at 210-353-4001.