CPS Energy’s offices, customer service centers and call center will be closed Monday, January 21 in observance of Martin Luther King Jr. Day.  During the closure, customers can report natural gas or electric emergencies by calling 210-353-HELP (4357) or 1-800-870-1006 24/7. Social media channels will be monitored for urgent issues.

Construction Service Improvement (CSI)


The Construction Service Improvement program is an important initiative intended to help the Energy Delivery Services and Gas Delivery team deliver the best customer service for contractors and developers. We recently identified key areas where we can improve our processes and technology to better meet our customer’s project energy needs.

To Contact Customer Service Improvements for Web Portal Assistance:
Call - 210-353-2450
Email - CSIWebAccess@cpsenergy.com

For electric and natural gas service or lighting requests of residential and commercial customers and commercial developments, or status information, please send an email to: ce@cpsenergy.com or call (210) 353-4050

If you’re not completely satisfied with the service you are receiving from us, we want to hear from you at 210-353-4001.