CPS Energy’s offices, customer service centers and call center will be closed Monday, January 21 in observance of Martin Luther King Jr. Day.  During the closure, customers can report natural gas or electric emergencies by calling 210-353-HELP (4357) or 1-800-870-1006 24/7. Social media channels will be monitored for urgent issues.

Mission Ridge Community

 
 

COMMITMENT TO RELIABLE SERVICE

As San Antonio’s electric and natural gas utility, we are committed to providing customers with reliable and affordable power. As such, our contractor, Zachry, will soon begin a service reliability project to address the frequent outages experienced by residents in the Mission Ridge neighborhood.

 

SCOPE OF PROJECT

This work will consist of replacing 8,400 feet of underground cable and associated pad mount transformers. 

Crews will work from 7:30am – 4pm, Monday through Friday in order to complete this work in a timely manner. For the safety of our contractors, interruptions in electric service will be necessary. We will notify customers by phone one business day prior to work being performed. The call will provide the start time and duration of the outage. 

As our repairs move through the neighborhood, crews will replace damaged sod and fences affected by the construction as work is completed. Through the duration of the project, you may notice colored flags on your property. These are used to notify our contractor of any non-customer owned underground infrastructure.

 

ESTIMATED TIMELINE

Although work will pause during the holidays, this work is scheduled for completion by the end of 2017. 

 

PROJECT UPDATES

10/25/2017: Neighborhood community meeting at Silverhorn Golf Course

12/22/2017: Project Complete

 

PROJECT CONTACT

For more information you may contact:

Engineering Executives
    Rick Lopez: 210-353-2702
    Ben Jordan: 210-353-4493

CPS Energy Construction
    Mike Mosel:  210-353-4612
    Derrick Reed:  210-353-5525