We stand ready to help any customer in need. Our People First philosophy led us to suspend disconnects while our community bands together during this challenging time. If you are experiencing financial hardship, we urge you to contact us for help. Call us at 210-353-2222 or online at cpsenergy.com/assistance.

For the safety of our customers and employees, face coverings are highly suggested, but not required.  Please let us know if you need assistance.  Our modified customer service center hours are 10:30 a.m. to 5:00 p.m. Monday – Friday.  

Disability Assistance


CPS Energy's ADA Notice

CPS Energy's ADA Grievance Policy


Requests for accommodations under the Americans with Disabilities Act or other general accessibility concerns may be directed to:

CPS Energy's ADA Coordinator
145 Navarro Street
Mail Drop:  100101
San Antonio, Texas 78205