CPS Energy’s offices, customer service centers, and the call center will be closed on Tuesday, December 24 and Wednesday, December 25, 2024 in observance of Christmas. Offices will reopen on Thursday, December 26 at 7:45 AM. Customers can report natural gas or electric emergencies by calling 210-353-HELP (4357) or 1-800-870-1006 anytime. Online services may be conveniently accessed through Manage My Account.
Website Terms of Use
Website Usage Restrictions
The entire contents of this site are copyrighted under United States law. Materials from the www.cpsenergy.com World Wide Website may not be copied, distributed or transmitted in any way without prior written consent of CPS Energy. Users of the site MAY download one copy of any and all materials on the site for personal, non-commercial use provided that they do not modify or alter the materials in any way, or delete or change any copyright or trademark notice.
All material on this site is provided for lawful purposes only. CPS Energy reserves complete title and full intellectual property rights for materials downloaded from the site.
CPS Energy reserves the right, in its sole discretion, to change the terms and conditions or an individual's access to this site at any time, or to terminate this site without notice. It is recommended that you read these terms and conditions each time you enter the site.
When you access this site, you acknowledge that you have read and agree to abide by the terms described here and our Privacy Policy.
CPS Energy Logos
CPS Energy and the CPS Energy logo are trademarks or service marks of CPS Energy Company. These or any other CPS Energy trademarks or service marks may not be used without the written permission of CPS Energy Company.
Submissions to www.cpsenergy.com
Any information, including but not limited to remarks, suggestions, ideas, graphics or other submissions, communicated to CPS Energy through this site is the exclusive property of CPS Energy. CPS Energy is entitled to use any information submitted for any purpose without restriction or compensation to the person sending the submission.
The user acknowledges the originality of any submission communicated to CPS Energy and accepts responsibility for its accuracy, appropriateness and legality.
Website Liability Restrictions
CPS Energy is not responsible for technical, hardware or software failures of any kind; lost or unavailable network connections; incomplete, garbled or delayed computer transmissions. Under no circumstances will CPS Energy or its suppliers be liable for any damages or injury that result from the use of the materials on this site. Some jurisdictions prohibit the exclusion or limitation of liability for consequential or incidental damages, in which case the above limitation may not apply to you.
CPS Energy does not give a warranty as to the accuracy of the materials on this site, which are provided "as is" and without warranties of any kind to the fullest extent permissible pursuant to applicable laws. CPS Energy may make changes to its website at any time and may provide links to other sites that are not maintained by CPS Energy. CPS Energy does not endorse those sites and is not responsible for the content of such other sites.
Website Applicability of Content
Information on this site includes descriptions of products and services available in the United States of America only.
Website Enforcement of Terms and Conditions
These terms and conditions are governed and interpreted pursuant to the laws of the State of Texas, United States of America, notwithstanding any principles of conflicts of law. If any part of these terms and conditions is unlawful, void or unenforceable, that part will be deemed severable and will not affect the validity and enforceability of remaining provisions. CPS Energy can revise these terms and conditions at any time by updating this posting.
CPS Energy may terminate this agreement at any time without notice for any reason. Users may terminate this agreement by destroying all materials obtained from the CPS Energy site.
Text Messaging Limitation of Services
You are responsible to determine whether your mobile phone and carrier are compatible with Text Messaging Service (SMS). Your cellular phone must be capable of receiving text messages in order to use the emergency/ outage service provided by CPS Energy. This service may also be limited or unavailable in certain countries or by certain carriers.
Mobile Phone Carrier Text Messaging Fees
You will be liable for any fees and additional costs charged by your cell phone carrier. Please check with your carrier to determine usage charges for Text Messaging Service (SMS) before electing to opt-in this service.