System Maintenance: On Monday, April 14, 2025, from 8:00 PM to 9:00 PM visibility to our Storm Center Map, notification updates, and preferences will not be available. You may report an outage online or by calling (210) 353-4357.

Customer Service Form

Commercial: Resolve a Billing Issue

We offer you a variety of online account services. Your online account provides a convenient way for you to view and/or pay your utility bill; start, stop, and/or transfer service; make payment plans and update your account information. Sign up for Manage My Account.

Account Number

10 digit number that starts with 300

Current Service Address

Name

Street Address 1

Street Address 2

City

State / Province

ZIP Code

Comment Section

Email Address

ex: [email protected]

Primary Phone Number

ex: (210) 555-1234

Secondary Phone Number

ex: (210) 555-1234

Fax Number

ex: (210) 555-1234