Service Disconnections for non-payment resumes in September as we move toward normal business operations. Read more here  If you are experiencing financial hardship, we urge you to contact us for help. Call us at 210-353-2222 or online at cpsenergy.com/assistance. Stay up to date by following us on Facebook and Twitter.  More info: NewsroomStorm Updates & Events

We encourage the use of a face-covering at any CPS Energy facility. Our customer service center hours are 7:45 AM to 5:00 PM Monday-Friday. If you have tested positive, or a family member has tested positive for COVID-19 in the last 14 days, please use our online tools or call 210-353-2222 for assistance.  Please do not visit our customer service center if you have COVID-19 symptoms.

Customer Service Form

 

Residential:  Online Account Issues (MMA)

Please complete the form below if you are having problems with Manage My Account.  We will respond as quickly as possible.

 
 
10-digit number that starts with 300
 
 
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Ex: Name@email.com
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Ex: 2105551234
 
 
Ex: 2105551234
 
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