CPS Energy’s offices and customer service centers will be closed on Wednesday, December 31, 2025 and Thursday, January 1, 2026, in observance of New Year's Day. We will reopen on Friday, January 2, at 7:45 AM. Although our call center will be closed for regular business, we remain open for customers to report natural gas or electric emergencies at any time by calling 210-353-HELP (4357) or 1-800-870-1006. Online services may be conveniently accessed through Manage My Account (MMA).

Customer Service Form

Residential: Senior Citizen Billing Program

CPS Energy’s Senior Citizen Billing Program allows customers additional time to pay the net amount of their utility bill. Customers who qualify for this program are allowed 26 days, instead of the normal 16 days, to pay their monthly bill. To qualify for the program, the person whose name appears on the CPS Energy account must be at least 60 years of age, and the program is only applicable to the customer’s principal residence.

Account Number

10-digit number that starts with 300

Service Address

Name

Street Address 1

Street Address 2

City

State / Province

Postal / Zip Code

Comment Section

Texas Driver's Lic or Texas ID

Email Address

Ex: [email protected]

Primary Phone Number

Ex: 2105551234

Secondary Phone Number

Ex: 2105551234

For security: Please retype the letters/numbers.

By submission of this application, I hereby authorize CPS Energy to release all enclosed application information to other non-profit agencies and/or government entities (e.g. Bexar County, City of San Antonio etc) offering programs for the benefit of the resident or the home. (e.g., thermostat, minor repairs, energy and water efficiency, generation, conservation or community support services).

If you are having trouble with our CAPTCHA security and you are unable to submit a form, please call us at 210-353-6023 or email us [email protected]. If you need to request an accommodation due to a disability, please send an e-mail to [email protected] to let us know the nature of your request. We are here to help you.