System Maintenance: Please note starting on Saturday June 29 from 8:00 AM through Sunday, June 30 at 12:00 PM we will be experiencing planned customer information system maintenance and will only be able to process gas and electric emergency-related calls by calling 210-353-HELP (4357) or 1-800-870-1006.
Customer Service Form
Residential: Senior Citizen Billing Program
CPS Energy’s Senior Citizen Billing Program allows customers additional time to pay the net amount of their utility bill. Customers who qualify for this program are allowed 26 days, instead of the normal 16 days, to pay their monthly bill. To qualify for the program, the person whose name appears on the CPS Energy account must be at least 60 years of age, and the program is only applicable to the customer’s principal residence.