WE WORK WITH YOU
Now more than ever, safety & reliability are our highest priorities.
We do more than work for you. We work with you!
We are monitoring the current COVID-19 outbreak and are taking steps to help keep everyone safe and ensure the continuous delivery of energy to you.
NO NON-PAYMENT DISCONNECTS UNTIL FURTHER NOTICE
When special circumstances arise, it may work out better to have some flexibility in the timing for when payments are made.
We stand ready to help any customer in need. Our People First philosophy led us to suspend disconnects while our community bands together during this challenging time. If you are experiencing financial hardship, we urge you to contact us for help as soon as possible.
To request more time to pay, use MMA or call CPS Energy at (210) 353-2222.
If you haven't done so already, sign up for Manage My Account (MMA).
Remember we will NEVER call you and demand payment or threaten disconnection – but scammers will. So don’t be fooled by them.
CPS Energy has a variety of money-saving and general assistance programs designed to help all customers who have informed us of a hardship. Some of CPS Energy’s assistance programs include:
Electric or Gas Emergency?
Call 210-353-HELP (4357)
Billing or Service Questions?