My Energy Portal is now available for customers enrolled in Manage My Account to view energy usage data. AutoPay resumed Friday, February 26, 2021. Customers who want to cancel their enrollment in AutoPay can do so in Manage My Account or by calling (210) 353-6110 during regular business hours.  Stay up to date by following us on Facebook and Twitter.  More updates: Newsroom and Storm Updates.

We stand ready to help any customer in need. Our People First philosophy led us to suspend disconnects while our community bands together during this challenging time. If you are experiencing financial hardship, we urge you to contact us for help. Call us at 210-353-2222 or online at cpsenergy.com/assistance.

We require the use of a face-covering and we will screen customers for COVID-19 symptoms before they enter any CPS Energy facility. Our modified customer service center hours are 10:30 am to 5:00 pm. Monday-Friday. If you have tested positive, or a family member has tested positive for COVID-19 in the last 14 days, please use our online tools or call 210-353-2222 for assistance.  Please do not visit our customer service center if you have COVID-19 symptoms.

Disabled Citizens' Billing Program

 

Our Residential Disabled Citizens' Billing Program allows disabled customers on Supplemental Security Income (SSI) additional time to pay the net amount of their energy bills.

If you qualify:

  • You have 25 days, instead of the normal 16 days, to pay your monthly bill.

To qualify:

  • The person who is on SSI must be the person whose name is on the CPS Energy account.

The rules:

  • You must have your account re-evaluated every year.
  • The program is only applicable to the home in which you currently live.

Apply for the Disabled Citizens' Billing Program by printing and completing an application, by visiting one of our customer service centers, or call (210) 353-2222.

Apply for the program or learn more about supplemental security income.

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