We stand ready to help any customer in need. Our People First philosophy led us to suspend disconnects while our community bands together during this challenging time. If you are experiencing financial hardship, we urge you to contact us for help. Call us at 210-353-2222 or online at cpsenergy.com/assistance.

On June 19, 2020, in accordance with Bexar County Executive Order NW-10, CPS Energy implemented a COVID-19 Health & Safety Policy to reduce the potential for the spread of COVID-19 in our workplace. Face covering is required. Our modified customer service center hours are 10:30 a.m. to 5:00 p.m. Monday – Friday. If you have tested positive or a family member has tested positive for COVID-19 in the last 14 days, please use our online tools or call 210-353-2222 for assistance. Please do not visit our customer service center if you have COVID-19 symptoms.

Disabled Citizens' Billing Program

 

Our Residential Disabled Citizens' Billing Program allows disabled customers on Supplemental Security Income (SSI) additional time to pay the net amount of their energy bills.

If you qualify:

  • You have 25 days, instead of the normal 16 days, to pay your monthly bill.

To qualify:

  • The person who is on SSI must be the person whose name is on the CPS Energy account.

The rules:

  • You must have your account re-evaluated every year.
  • The program is only applicable to the home in which you currently live.

Apply for the Disabled Citizens' Billing Program by printing and completing an application, by visiting one of our customer service centers, or call (210) 353-2222.

Apply for the program or learn more about supplemental security income.

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