SYSTEM MAINTENANCE: To improve your customer experience, we are performing maintenance to our systems. Manage My Account, our automated phone system and all payment systems will be unavailable starting Friday, December 13 at 8 p.m. until Sunday, December 15 at 7 a.m. Thank you for your understanding.

Please keep in mind CPS Energy will never call and threaten to disconnect or suspend service if immediate payment is not received.

Temporary Hardships

 

Health or financial hardships sometimes make it difficult to pay bills. We make it easy for you to set up payment plans privately and conveniently online through Manage My Account, or through our automated phone line. 

Most importantly, don't wait. Call us directly, if necessary. Then, keep your commitment on time as promised and stay in contact with us as needed to avoid the disconnection of your electric or natural gas service.

To request more time to pay, use the link below or call CPS Energy at (210) 353-2222 or Customer Assistance Programs Questionnaire.

For utility assistance, please visit REAP.

If you haven't done so already, sign up for Manage My Account.

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