CPS Energy’s offices and service centers will be closed on Thursday, November 26, and Friday, November 27, 2020, in observance of Thanksgiving. During the closure, customers can report natural gas or electric emergencies by calling 210-353-HELP (4357) or 1-800-870-1006 24/7. Social media channels will be monitored for urgent issues. Read More

We stand ready to help any customer in need. Our People First philosophy led us to suspend disconnects while our community bands together during this challenging time. If you are experiencing financial hardship, we urge you to contact us for help. Call us at 210-353-2222 or online at cpsenergy.com/assistance.

We require the use of a face-covering and we will screen customers for COVID-19 symptoms before they enter any CPS Energy facility. Our modified customer service center hours are 10:30 am to 5:00 pm. Monday-Friday. If you have tested positive, or a family member has tested positive for COVID-19 in the last 14 days, please use our online tools or call 210-353-2222 for assistance.  Please do not visit our customer service center if you have COVID-19 symptoms.

 

Burned Veterans' Discount

 

We offer help to those who have sacrificed for our country. Our Veterans' Discount Program provides electric bill payment assistance to those who have significantly decreased abilities to regulate their core body temperatures due to severe burns received during combat. 

Qualified electric customers will receive:

  • Up to $94 per month off the electric portion of their CPS Energy bills, from April through October. 

For CPS Energy customers who have served in the armed forces, there is also assistance available through other programs, including:

  • Our electric Affordability Discount Program, which is for November through March billing.
  • Our Affordability Gas Discount Program, which assists vets with natural gas bills.

Guidelines:

  • You may participate in only one electric discount program at a time. 
  • You may participate in the Affordability Gas Discount Program while receiving the burned veteran’s discount.
  • A medical military facility certification is required for eligibility.
  • Medical confirmation will be required every 12 months. 
  • The veterans' discount is only applicable on one CPS Energy account. 
  • The discount applies only to the home where you currently live. 
  • The discount applies even if you are not the customer of record. 
  • The discount may not result in a credit balance (for example: the discount for a $50 bill will be $50). 

Apply for the Veterans’ Discount Program by printing and completing an application. Have your medical facility fax the completed application to (210) 353-3666. Or call (210) 353-4VET (4838) to request an application.

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