CPS Energy’s offices, customer service centers, and call center will be closed on Monday, September 2, in observance of Labor Day. The offices will reopen on Tuesday, September 3, at 7:45 AM. Customers can report natural gas or electric emergencies by calling 210-353-HELP (4357) or 1-800-870-1006 anytime.
Radio Thermostat Registration: What to Expect
Thank you for your participation in the WiFi Thermostat Rewards program with CPS Energy!
Please make sure you can answer “Yes” the following before proceeding with registration:
1. Is your thermostat a CPS Energy qualified thermostat (model and brand)? (Check here)
2. Have you successfully installed your thermostat and connected it to your WiFi?
3. Have you connected your thermostat to the Radio Thermostat app?
After you enroll, here is what to expect:
Pending Approval:
It will take up to 10 business days for your registration to be verified. Once it is verified, you will receive a welcome email from Radio Thermostat.
Receiving Your Rebate:
Your rebate will come in the form of a bill credit and will appear on your CPS Energy bill within one to two billing cycles.
Please note: During these energy saving events, your thermostat may be set to a slight pre-cooling adjustment prior to the event start time so you stay comfortable during the duration of the event. You can opt-out of the event at any time by adjusting your thermostat back to desired settings.