We stand ready to help any customer in need. Our People First philosophy led us to suspend disconnects while our community bands together during this challenging time. If you are experiencing financial hardship, we urge you to contact us for help. Call us at 210-353-2222 or online at cpsenergy.com/assistance.

For the safety of our customers and employees, face coverings are highly suggested, but not required.  Please let us know if you need assistance.  Our modified customer service center hours are 10:30 a.m. to 5:00 p.m. Monday – Friday.  

Doing business with us

 

We make doing business with us convenient for you by accessing our free online Manage My Account service. With Manage My Account, you can use a PC, laptop, tablet or smartphone and have 24/7 access: 

  • To My Energy Portal for insights into the energy you're buying and ways to save.
  • To start or stop services.
  • To request basic electric or gas services.
  • To manage your alert preferences and contacts, and more.

No Internet access or have a more complex issue? No problem. We’re just a phone call or email away. Call us at (210) 353-2222 or email feedback@cpsenergy.com.