We want to make sure our employees and our community have the latest information and the tools needed to protect themselves during the COVID-19 outbreak. CPS Energy is taking multiple steps to ensure our employees and our customers stay safe. Now, more than ever, safety & reliability are our top priorities.
Here is information we have shared with our community:
CPS Energy is reminding customers who do not feel well or who have tested positive for COVID-19 to utilize other convenient ways available to conduct business with the utility without visiting a walk-in center.
READ MORE: CPS ENERGY REMINDS CUSTOMERS OF AVAILABLE OPTIONS TO MAKE PAYMENTS WITHOUT VISITING A WALK IN CENTER
CPS Energy continues to work to keep customers, employees and the community safe during the COVID-19 pandemic.
READ MORE: CPS ENERGY REPORTS NEW POSITIVE COVID-19 EMPLOYEE CASES
CPS Energy is committed to providing a work environment that promotes the safety, health and well-being of everyone, in alignment with our People First philosophy and Core Values.
READ MORE: CPS ENERGY COVID-19 HEALTH & SAFETY POLICY
CPS Energy is providing information to help customers recognize official company calls and warns how to guard against scammers.
READ MORE: CPS ENERGY NOW CALLING TO PROVIDE CUSTOMERS HELPFUL INFORMATION ABOUT VARIOUS ASSISTANCE PROGRAMS
CPS Energy Board of Trustees ratify the decision to waive the late fee that is contained in current CPS Energy tariffs, with the condition that each customer establishes a payment plan and make timely payments in accordance with those payment plans during the current disconnection suspension period. This resolution was ratified by our Board at the April 27, 2020 Board meeting. The San Antonio City Council unanimously voted to adopt an ordinance approving the Board’s action.
READ MORE: CPS ENERGY LATE FEE RESOLUTION APPROVED BY SAN ANTONIO CITY COUNCIL
CPS Energy announced suspended making any future payments associated with its employee at-risk, pay-for-performance incentive plan.
READ MORE: CPS ENERGY SUSPENDS EMPLOYEE AT-RISK INCENTIVE PAY
CPS Energy announces new temporarily modified hours to the customer walk in centers:
READ MORE: CPS ENERGY CONTINUES TO SERVE COMMUNITY WHILE PRACTICING SOCIAL DISTANCING
CPS Energy announces suspension of disconnects:
READ MORE: CPS ENERGY STATEMENT – UPDATE REGARDING COVID-19
Other Helpful Sites and Information:
PRODUCT SUPPLY UPDATE:
CPS Energy received notice that a few of our product suppliers are experiencing production/delivery delays due to the global public health response to the emergence of COVID-19, a virus that currently has significant international attention. While we do not expect these delays to affect our customers, CPS Energy has identified alternate suppliers for this equipment, if needed. Additionally, we work with suppliers from around the world, and we are taking steps to identify possible delays to find solutions to ensure we continue to provide the reliable services our customers expect. As the situation continues to evolve, we will provide relevant updates as needed.
UTILITY ASSISTANCE PROGRAMS:
VIDEOS AND WEBINARS:
BUSINESS AND CHAMBER RESOURCES:
OTHER HELPFUL RESOURCES: