We stand ready to help any customer in need. Our People First philosophy led us to suspend disconnects while our community bands together during this challenging time. If you are experiencing financial hardship, we urge you to contact us for help. Call us at 210-353-2222 or online at cpsenergy.com/assistance.

On June 19, 2020, in accordance with Bexar County Executive Order NW-10, CPS Energy implemented a COVID-19 Health & Safety Policy to reduce the potential for the spread of COVID-19 in our workplace. Face covering is required. Our modified customer service center hours are 10:30 a.m. to 5:00 p.m. Monday – Friday. If you have tested positive or a family member has tested positive for COVID-19 in the last 14 days, please use our online tools or call 210-353-2222 for assistance. Please do not visit our customer service center if you have COVID-19 symptoms.

Home Manager

FINAL NOTICE: Home Manager program is discontinued.

As of April 15, 2019,  we no longer support Home Manager systems.   We also do not support Home Manager Equipment. This means changes cannot be made from an app or from a computer.  Changes to the Home Manager system can only be made from the equipment.

 

For questions, please contact our Home Manager Team at 210-223-NEST (6378) .