Scheduled Maintenance:  Starts Saturday, May 15, 2021 at 8:00 PM to Sunday, May 16, 2021 at 4:00 AM, the following systems will be unavailable: Customer Alerts, Outage Reporting via IVR and Online, the ability to accept payments via Western Union or EZPay and all secure web portals.

We continue to fight to protect customers from excessive fuel and purchased power costs from the February 2021 Winter Storm Uri. Stay up to date by following us on Facebook and Twitter.  More updates: Newsroom and Storm Updates.

We stand ready to help any customer in need. Our People First philosophy led us to suspend disconnects while our community bands together during this challenging time. If you are experiencing financial hardship, we urge you to contact us for help. Call us at 210-353-2222 or online at cpsenergy.com/assistance.

We require the use of a face-covering and we will screen customers for COVID-19 symptoms before they enter any CPS Energy facility. Our modified customer service center hours are 10:30 am to 5:00 pm. Monday-Friday. If you have tested positive, or a family member has tested positive for COVID-19 in the last 14 days, please use our online tools or call 210-353-2222 for assistance.  Please do not visit our customer service center if you have COVID-19 symptoms.

OUTAGE CENTER

View Current Outages

View Outage Tips

Report an Outage

Sign Up for Energy Alerts

Generator Safety

Electric or Gas Emergency? Call 210-353-4357

Stay on Top of Power Outages:

Reliability, Resiliency, and Safety are three of our six Guiding Pillars

Resiliency is the ability to recover quickly. Resiliency is important as our world can change in an instant. While we are taking steps to recover from outages, please know that even when working through new challenges, your energy utility systems and team members are focused on Safety and Reliability.

Reliability is one of our highest priorities. But power outages do happen, for a number of reasons - Outage Causes include rain,wind, lightning, broken tree limbs, and power grid emergencies. Also vehicle accidents and wildlife are frequent causes of outages. If your neighbors have power and you do not, they may be on a different transmission circuit or you should check your breakers.

If your power goes out, we can send you an Outage Alert  letting you know when to expect your service to be restored. We need to have up-to-date contact information for you to send you alerts. Please be sure you are signed up for Manage My Account with your phone number and email address. You can select the type of alerts you will receive from us.

 
 

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