Beware of Scams

Tips About Scammers

PLEASE BEWARE:  We have received reports of an increase in fraudulent imposter calls. Please be cautious when receiving calls demanding payment.  Scammers are currently spoofing the numbers they're calling from, including CPS Energy telephone numbers.  Don't be fooled.  Learn more about how to protect yourself here.  You can check your account balance on Manage My Account.  Be sure that you only make payments over the phone by calling our Pay-By Phone numbers listed below.

Please remember, WE WILL NEVER:

  • Call to demand payment or money (by cash, credit card, iTunes cards, etc.) at your home or business
  • Request credit card or banking information over the telephone
  • Ask to enter your home unless you have initiated a request for a specific service

If you receive a suspicious call:

  • Record the phone numbers:
    • The phone number the person is calling from
    • The phone number the person is telling you to call back
  • Call local law enforcement immediately
  • Call the CPS Energy Security Hotline at 210-353-4000
  • If you feel you are in immediate danger, please call 911

Remember these rules about payment by phone:

  • Payment will always be initiated by you, the customer
  • You will make payment directly to our Pay-by-Phone payment processor at the following numbers:
    • Residential Customers: 1-877-257-1172
    • Commercial Customers: 1-855-290-7615

How to distinguish CPS Energy employees from imposters:

  • Company vehicles have a CPS Energy logo, and employees wear uniforms with our logo and will have an I.D. badge with employee number
  • Even our contractors are readily identifiable
  • In most cases, you will receive advance notice if we plan to do extensive work in your neighborhood
  • Employees will almost never ask to come inside your home
  • Employees will almost never ask you to come outside

If, on the rare occasion, a CPS Energy employee comes to your door:

  • Ask to see the employee's I.D. badge and employee number
  • Verify employment with this information by calling our CPS Energy Security Hotline at 210-353-4000

If you suspect someone of stealing utility services, please report this suspicious activity anonymously using our online form:  Report Utility Service Theft

News Releases:  

Utilities United Against Scams