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CPS Energy’s offices, customer service centers, and the call center will be closed on Tuesday, December 24 and Wednesday, December 25, 2024 in observance of Christmas. Offices will reopen on Thursday, December 26 at 7:45 AM. Customers can report natural gas or electric emergencies by calling 210-353-HELP (4357) or 1-800-870-1006 anytime. Online services may be conveniently accessed through Manage My Account.

Resources for My Home

Helpful Outage Links

  • Outage Center
  • Sign Up for CPS Energy Alerts
  • Outage Tips

Helpful Brochures

  • Outage Map - How to Use the Map Brochure
  • Community Assist Summary Flyer (English/Spanish)
  • Community Assist Summary Flyer (English/Spanish)
  • Energy Safety Brochure (English)
  • Energy Safety Brochure (Spanish)

Helpful Videos

  • How to Use the Outage Map
  • Power Restoration
  • How to Check Your Breakers
  • Residential Rough-In Inspection
  • Residential Gas Meter and House Pipe Demonstration
  • Residential Meter Set Inspection

Safety Information

  • Overall Safety
  • Natural Gas Safety
  • Carbon Monoxide Poisoning
  • Generator Safety
  • Gas Pilot Lighting
  • Tree Trimming Safety

Assistance & Your Bill

  • Ways to Pay My Bill
  • Payment and Assistance Programs
  • Understanding Your Bill
  • Manage My Account (MMA)
  • Energy Cost Calculator

Find CPS Energy

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Other Helpful Links

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  • Smart Energy Education
  • Reconnection of Service (Self-Serve)
  • Moving
  • WiFi Thermostat Rewards
Manage My Account
Sign Up For MMA
Ways to Pay My Bill
Understanding Your Bill
Service Center Locations
Outage Center
My Home
STEP Rebates & Ways to Save
Doing Business with Us
WiFi Thermostat Rewards
Request Services for My Home
Efficiency Programs
My Business
STEP Rebates & Ways to Save
Construction & Renovation
Commercial Demand Response
Request Services for My Business
About CPS Energy
Who We Are
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Agency Partner Portal
Work With Us
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Contact Us

Electric or Gas Emergency?
Call 210-353-HELP (4357)

Billing or Service Questions?
Residential 210-353-2222
Business 210-353-3333

Schedule a Callback

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