CPS Energy’s offices, customer service centers, and call centers will be closed on Friday, April 26, 2024, in observance of the Battle of Flowers Parade. Offices will reopen on Monday, April 29 at 7:45 AM. Customers can report natural gas or electric emergencies by calling 210-353-HELP (4357) or 1-800-870-1006 anytime. Online services may be conveniently accessed through Manage My Account (MMA).
CPS Energy's Winter Preparedness
We believe in year-round Reliability! We want our community to know what we did to prepare for extreme weather. We made improvements in three key areas: weatherization, infrastructure, and communications.
LEARN MORE:
- CPS Energy Prepared for the Winter Season
- CPS Energy’s Board of Trustees Winter Readiness 2023 video here.
- CPS Energy Prepared for the Winter Season (10/15/203)
- CPS Energy Winter 2023 Preparedness - Presented to the Board (10/31/2023)
- CPS Energy Encourages Conserving Energy To Manage Bills (12/23/2022)
- City of San Antonio, Bexar County, CPS Energy, and VIA Share Coordinated Preparedness Information Regarding The Upcoming Arctic Blast (12/21/2022)
- Winter Weather Preparedness Report (1/31/2022)
- Winter Weather Preparedness Appendix(1/31/2022)
- Winter Preparedness Progress Report - Presented to the Board (1/31/2022)
- CPS Energy Prepared for Freezing Weather (1/19/2022)
- Winter Preparedness Progress Report - Presented to the Board (11/15/2021)
1. Weatherization
- We took freeze protection actions at power plants, including adding heaters, temporary enclosures and insulation.
- We completed enhanced insulation installation on power lines and devices, along with upgrades on selected systems.
- We invested more than $20M to enhance weatherization upgrades since 2011. We invested about $2M - $3M during 2022. We anticipate spending of up to $46M during the next two to three years.
2. Infrastructure
- ERCOT has made improvements that complement our efforts in our service area.
(LEARN MORE: ERCOT) - We reviewed and revised our list of uninterruptable circuits, including circuits that service key utility facilities.
- If the San Antonio service area experiences another major load shed event, we expect to meet our goal to turn a customers’ power off for only 15 minutes at a time.
- 155 of our circuits are now considered interruptible, meaning we have more areas where power can be cut if outages are required.
- We have taken actions to improve the experience for all customers without jeopardizing critical facilities needed for emergency response.
- We partner with SAWS under a Resiliency Initiative to address circuit redundancy and strategies for onsite generation as a means of greater resiliency for the most critical facilities.
3. Communications
- We improved internal processes for communicating with customers, ensuring that important details are conveyed.
- We streamlined communication between CPS Energy and SAWS Operations Teams for greater responsiveness to the needs of both utilities.
- We communicate frequently with City of San Antonio, Bexar County Office fo Emergency Management, elected officials and stakeholders.
- We will continue status updates at the Municipal Utilities Committee (MUC) meetings & to our Board of Trustees.