CPS Energy’s offices, customer service centers, and call centers will be closed on Friday, April 26, 2024, in observance of the Battle of Flowers Parade. Offices will reopen on Monday, April 29 at 7:45 AM. Customers can report natural gas or electric emergencies by calling 210-353-HELP (4357) or 1-800-870-1006 anytime. Online services may be conveniently accessed through Manage My Account (MMA).
Disabled Citizens' Billing Program
About this program
- Our Residential Disabled Citizens' Billing Program allows eligible disabled customers more time to pay their energy bills.
- Normally, CPS Energy customers have 16 days to pay their monthly bills. Customers enrolled in this program have 25 days.
Eligibility
- The person enrolling in this program must be the person whose name is on the CPS Energy account.
- To apply (and to recertify every year), customers must submit the required supporting documentation.
- Active/retired military customers: A copy of the official document from any branch of the U.S. Armed Forces that verifies their military disability status (the percentage does not matter). This is sometimes called a DD214, a DD-214, or a DD Form 214.
- Non-military customers: A copy of the disability document for Supplemental Security Income (SSI) from the Social Security Administration.
Note
- To remain on this program, customers must recertify their eligibility every year.
- This program only applies to the customer’s main residence
How to apply
There are many ways to apply.
- By email or paper mail, send us a completed application and a copy of the supporting documentation.
- Visit a CPS Energy Customer Service Center. Be sure to bring a copy of your supporting documentation.
- Call us at 210-353-2222.
For more information
- Looking for the application? Click here to open it.
- Social Security Website: Supplemental Security Income
Click Below to Apply