CPS Energy’s offices, customer service centers, and call centers will be closed on Friday, April 26, 2024, in observance of the Battle of Flowers Parade. Offices will reopen on Monday, April 29 at 7:45 AM. Customers can report natural gas or electric emergencies by calling 210-353-HELP (4357) or 1-800-870-1006 anytime. Online services may be conveniently accessed through Manage My Account (MMA).
What is the Affordability Discount Program (ADP)?
CPS Energy’s Affordability Discount Program (ADP) helps low-income customers with a monthly discount on electricity and gas services.
We're always ready to help you, and we have a variety of plans to assist you with your bill. For example, if you’re a residential customer, you may qualify for a discount on your monthly service charge.
How do I qualify for ADP?
Is your income at or below 125% of the federal poverty guidelines? If so, you may qualify for a discount on your monthly energy bill.
To qualify for this discount, your income must be at or below 125% of federal poverty guidelines and you must meet one (1) of the following requirements:
- Be 60 years old or older.
- Have a disability.
- Use life-sustaining medical equipment.
- Have pre-school aged children or school children age 18 and under.
- Households with demonstrated energy burden more than 10% (defined as annual energy expense more than 10% of annual household income).
Call (210) 353-6777 if you have questions or to see if you qualify.