CPS Energy’s offices, customer service centers, and call center will be closed on Monday, September 2, in observance of Labor Day. The offices will reopen on Tuesday, September 3, at 7:45 AM. Customers can report natural gas or electric emergencies by calling 210-353-HELP (4357) or 1-800-870-1006 anytime.
Customer Service Centers - Appointments and Wait Times
Customer Service Centers Hours: Monday – Friday, 7:45 AM – 5:00 PM, except holidays.
![CPS Energy Service Center](/en/customer-support/contact-us/waittimes/_jcr_content/content/image.coreimg.jpeg/1649707455961/cps-center-nscsc.jpeg)
Hours of Operation:
- Monday – Friday, 7:45AM – 5:00PM, except holidays
- CLOSED: Saturday & Sunday
Estimated wait times are refreshed every five (5) minutes.
Bypass the lines and take care of all of your billing and account needs from the comfort of your home with Manage My Account.
Hours: Monday - Friday, 7:45 AM - 5:00 PM
This CPS Energy location is closed.
Hours: Monday - Friday, 7:45 AM - 5:00 PM
This CPS Energy location is closed.
Hours: Monday - Friday, 7:45 AM - 5:00 PM
This CPS Energy location is closed.
Hours: Monday - Friday, 7:45 AM - 5:00 PM
This CPS Energy location is closed.