Service Disconnections for non-payment resumes in September as we move toward normal business operations. Read more here  If you are experiencing financial hardship, we urge you to contact us for help. Call us at 210-353-2222 or online at cpsenergy.com/assistance. Stay up to date by following us on Facebook and Twitter.  More updates: Newsroom and Storm Updates

We encourage the use of a face-covering at any CPS Energy facility. Our customer service center hours are 7:45 AM to 5:00 PM Monday-Friday. If you have tested positive, or a family member has tested positive for COVID-19 in the last 14 days, please use our online tools or call 210-353-2222 for assistance.  Please do not visit our customer service center if you have COVID-19 symptoms.

Employee Access

 

Employee Pandemic Reporting

CPS Energy employees and contractors can access the corporate network from a CPS Energy laptop or device or any personal computer when they're away from a company worksite.

With authorized access, you can connect to the network through Citrix or VPN accounts. Or access your CPS Energy email account with your logon ID and password. Just click on your preferred link below.

Any unauthorized access to the system, unauthorized use of an account, or unauthorized use of a password are criminal offenses under Texas Penal Code §33.02.

Before trying to access the various Remote Access environments, contact the ICS Service Desk, 210-353-2020, to confirm you have the proper authorization rights.