Wildfire Safety & Mitigation

Wildfires are a year-round concern due to changes in climate patterns. The State of Texas is no stranger to high temperatures, but add in an abundance of dry grass, strong wind gusts and low humidity, and this can lead to an environment susceptible to fires. CPS Energy is continuing to make improvements in technology and processes to help prevent wildfires. 

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Wildfire Safety

  • Don’t wait or hesitate. We encourage customers to make an emergency preparedness plan. You can find plan ideas at Build A Kit | Ready.gov.
  • Add or Update Emergency Contact Information through CPS Energy’s Manage My Account (MMA) portal, or by calling Customer Service at (210) 353-2222. 
  • Register through MMA to receive energy alerts from CPS Energy. Find out more by visiting: cpsenergy.com/alerts.
  • Follow CPS Energy on social media: Facebook, X, Instagram, and LinkedIn. Also, look for our posts on the Nextdoor app. 
  • If you have medical equipment that requires electricity or medicine that needs refrigeration, check with your doctor when making your plan. 
  • In the case of a wildfire, downed power lines can be hidden by trees, or other debris. Always assume a downed power line is live. If you see a downed power line, stay away and call CPS Energy immediately at 210-353-4357 (HELP). 

Preventing Wildfires

  • CPS Energy works to maintain vegetation in its service territory and continues to conduct pole inspections to help mitigate wildfire risks.
  • When there’s heightened fire danger, CPS Energy will temporarily modify operating standards. This helps to reduce our electric system from becoming a source of ignition.
  • What does this mean? Additional field checks will be required after an outage, so you may experience longer than usual restoration times.
  • Please note, that this does not mean CPS Energy is proactively turning off customers’ power.
  • Our primary focus is your safety and the safety of our crews, and we ask for your patience during these times, as we work in potentially hazardous conditions.
  • In the case of outages, CPS Energy will continue sending customers periodic outage updates. We encourage you to follow us on social media, local news, and radio, and through our website for the most up-to-date status of outages.
  • The safety of our community and employees is essential, so please remember #SafetyFirst and follow us on our Facebook and X pages to remain up to date with the latest information. 

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