All Walk-in Customer Service Centers have modified their hours of operation to Monday through Friday, 10:30AM to 5:00PM. This change will remain in effect until further notice. We encourage the use of a face-covering at any CPS Energy facility. If you have tested positive, or a family member has tested positive for COVID-19 in the last 14 days, please use our online tools or call 210-353-2222 for assistance. Please do not visit our customer service center if you have COVID-19 symptoms. Service Disconnections for non-payment resumed in 2021. If you are experiencing financial hardship, we urge you to contact us for help. Call us at 210-353-2222 or online at Stay up to date by following us on Facebook Twitter. More info: Newsroom Events.

Safety & Emergency Preparedness

Make safety your priority

We all want our homes to be a place of safety and security for our loved ones. While electricity and natural gas safely power our homes and businesses, there are risks associated with each if they are mishandled. Check out the Safety Links below to improve safety around your home or job site. You can also use our safety guide to double-check areas of your home that are vulnerable to electrical and natural gas hazards.

We also offer valuable online and in-person training resources unique to contractors, first responders, teachers and students, and other organizations interested. To request a free safety presentation, contact Public Safety & Education at (210) 353-3939 or

Helpful Links:

Remember, in the case of an electric or natural gas emergency, call 911. Then, immediately contact CPS Energy at (210) 353-HELP (4357).

Natural Gas Safety

Call Before You Dig

Tree Trimming Safety

Excavation Guidelines

Generator Safety

Outdoor Safety

Contractors Safety

First Responders Safety

Winter Preparation & Safety Tips

Gas Pilot Lighting

Carbon Monoxide Poisoning

Mylar Balloon & Kite Safety

Electrical Storms

Working With Electrical Equipment

Beware of Scams

Safety for Educators, Students & Families