System Maintenance: Please note starting on Saturday June 29 from 8:00 AM through Sunday, June 30 at 12:00 PM we will be experiencing planned customer information system maintenance and will only be able to process gas and electric emergency-related calls by calling 210-353-HELP (4357) or 1-800-870-1006.
Customer Service Centers
Customer Service Centers Hours: Monday – Friday, 7:45AM – 5:00PM, except holidays.
Payment Locations
We try to make it as convenient as possible to pay your energy bill. Pay online, by phone, or by mail.
Each CPS Energy Customer Service Center has a night deposit box for round-the-clock payments
Please Note: Our customer service centers are not taking credit card payments at this time.
Not near one of these locations? Other payment locations include:
- H-E-B
- Woodforest National Bank
- Money Box/Speedy Cash
- Other retail stores
A third-party vendor fee of one dollar ($1.00) will be charged to CPS Energy customers who pay their bills at non-CPS Energy locations.