Scheduled Maintenance:  Starts Saturday, May 15, 2021 at 8:00 PM to Sunday, May 16, 2021 at 4:00 AM, the following systems will be unavailable: Customer Alerts, Outage Reporting via IVR and Online, the ability to accept payments via Western Union or EZPay and all secure web portals.

We continue to fight to protect customers from excessive fuel and purchased power costs from the February 2021 Winter Storm Uri. Stay up to date by following us on Facebook and Twitter.  More updates: Newsroom and Storm Updates.

We stand ready to help any customer in need. Our People First philosophy led us to suspend disconnects while our community bands together during this challenging time. If you are experiencing financial hardship, we urge you to contact us for help. Call us at 210-353-2222 or online at cpsenergy.com/assistance.

We require the use of a face-covering and we will screen customers for COVID-19 symptoms before they enter any CPS Energy facility. Our modified customer service center hours are 10:30 am to 5:00 pm. Monday-Friday. If you have tested positive, or a family member has tested positive for COVID-19 in the last 14 days, please use our online tools or call 210-353-2222 for assistance.  Please do not visit our customer service center if you have COVID-19 symptoms.

Honors and Awards

 
 

2021 - CPS Energy

  • 2021 Easiest Utilities to Do Business With | Escalent
  • Environmental Champion |  Escalent
  • 2021 Employee Communications Award - Internal Event Strategy Category |  Ragan
  • 2021 Building San Antonio Awards - Best Reuse/Rehab Category |  San Antonio Business Journal

2021 - Other Executives' Honors and Awards

  • 2021 San Antonio Business Journals 40 Under 40  |  Awarded to Devi Kumar-Nambiar |  The 40 Under 40 honorees are future Alamo City leaders

2020 - CPS Energy

  • Customer Champion & #1 in the U.S. Southern Region | Escalent
  • Cities “A-List” for Environmental Action (Sole Texas City)  |  Environmental CDP Global
  • Best Innovative Utility Analytics Team, Finalist  |  Utility Analytics Institute
  • Grid Edge Award, Finalist | S&P Global Platts
  • North American Excellence in Resourcefulness - Energy Best Practice Award  |  Frost & Sullivan
  • Excellence in Print & Digital – Annual Report  |  American Public Power Association
  • Merit in Video – Community Assurance TV  |  American Public Power Associatio
  • Eagle Ford Excellence Award - Environmental Stewardship  |  South Texas Energy & Economic Roundtable
  • Environmental Excellence – Stewardship|  Southern Gas Association
  • System Achievement Award  |  Texas Public Power Association
  • Utility Industry Spotlight Award - Community Champion  |  Zpryme
  • Green Fleet Award (#12) | The 100 Best Fleets
  • Most Trusted Brand  |  Escalent
  • Thought Leader for Public Engagement  |  Peak Load Management Alliance
  • Safety Award of Excellence - Second Place, Group H  |  American Public Power Association
  • Public Gas System Achievement Award  |  American Public Gas Association
  • Best of Texas Award - Excellence in Project Management  |  Government Technology Magazine
  • Sue Kelly Community Service Award  |  American Public Power Association
  • Shining City - Top U.S. City For Solar Energy (#5)  |  Environment Texas Research & Policy Center
  • Marketing & Sales Award, 3rd place  |  American Public Gas Association
  • Inspiring Energy Award  |  Kubra
  • System Operational Achievement Recognition (SOAR) – Bronze  |   American Public Gas Association
  • 2020 Easiest Utilities to Do Business With | Escalent
  • 100 Best Fleets in the Americas (#77) | The 100 Best Fleets
  • 2020 Notable Fleet | Government Fleet Magazine
  • Green Cross Award - Semi-Finalist | National Safety Council
  • CPS Energy Salado Garage – ReWorksSA Gold Certification | Solid Waste Management Department
  • 2020 Best Practices Awards - Culture Transformation Award | Smart Energy Consumer Collaborative (SECC) 
  • 2020 CSO50 | IDG CSO

2020 - Paula Gold-Williams

  • Top Voices in the Energy C-Suite  |  ALLY Energy
  • Leadership in Texas  |  Texas CEO Magazine
  • Woman of the Year – Women’s Leadership Award  |  San Antonio Business Journal
  • Women’s Leadership Award Honoree  |   San Antonio Business Journal
  • Ripples of Hope Honoree | City Year San Antonio
  • CEO Who “Gets It”| National Safety Council (NSC) 
  • Chief Executive of the Year, Finalist  |  S&P Global Platts

2020 - Other Executives' Honors and Awards

  • 2020 Operational Technology Defender Fellowship | Awarded to Brandon Pixley | Idaho National Laboratory
  • 2020 Patriot Award  |  Awarded to Melissa Sorola  |  The Dept of Defense Employer Support of the Guard and Reserve
  • 2020 Analytics Ambassador of the Year | Awarded to Amelia Badders | Utility Analytics Institute

2019 - CPS Energy

  • 100 Best Fleets in the Americas (#45) | The 100 Best Fleets
  • Green Fleet Award (#28) | The 100 Best Fleets
  • 2019 Customer Champion | Escalent
  • 2019 America’s Safest Companies | EHS Today
  • 2019 Chairman’s Award | Alliance to Save Energy (ASE)
  • Smart Energy Provider | APPA
  • Fortnightly Smartest Community | Public Utilities Fortnightly
  • Award of Excellence – Power, Finalist | S&P Global Platts
  • Community Service Award, Runner Up  |  Southern Gas Association
  • Most Trusted Brand for 2019  |  Escalent
  • Top Midsize Employers (#251) | Forbes
  • Reliable Public Power Provider (RP3) Designation, Diamond Level | American Public Power Association (APPA) 
  • 2019 Environmental Champion Utility | Escalent
  • Community Partner Award  | United Services Organization (USO)
  • Texas Employer Traffic Safety Award | National Safety Council

2019 - Paula Gold-Williams

  • Chief Trailblazer of the Year | S&P Global Platts
  • James D. Donovan Individual Achievement Award | American Public Power Association (APPA)
  • Advocacy Award | Texas Cyber Summit 
  • San Antonio Community Leadership Award | La Prensa Texas
  • San Antonian who has Advanced Dr. King’s Dream 
  • Excellence in Education Honoree  | United Negro College Fund (UNCF)
  • 2019 Champion | Women's Council on Energy and the Environment

2018 - CPS Energy

  • Green Fleet Award (#31) | The 100 Best Fleets
  • Excellence in Public Power Communications Awards (Award of Merit) | American Public Power Association (APPA)
  • Safety Award | American Public Power Association (APPA)
  • Energy Innovator Award  | APPA Demonstration of Energy & Efficiency Developments (DEED)
  • Fortnightly Top Innovator | Public Utilities Fortnightly
  • Commercial Partner of the Year | San Antonio Lighthouse for the Blind & Vision Impaired
  • Residential Customer Champion | Market Strategies International-Morpace (MSI)
  • Environmental Champion | MSI
  • Most Trusted Utility | MSI
  • Expanding Excellence Award – Innovation in People & Process | CS Week
  • Corporate Partner of the Year | Communities in Schools
  • Award of Excellence – Power, Finalist | S&P Global Platts
  • Energy Company of the Year, Finalist | S&P Global Platts
  • Corporate Social Responsibility Award – Diversified Program, Finalist | S&P Global Platts
  • Business of the Year Finalist | San Antonio Business Journal (SABJ)
  • Corporate Philanthropy Award | SABJ
  • Eagle Ford Excellence Award for Environmental Stewardship | South Texas Energy & Economic Roundtable (STEER)
  • Purpose Driven Utility Award | SAP 
  • Superintendent’s Award | Northside Independent School District (NISD) 
  • Most Improved Interactive Voice Response (IVR) Systems  | IVR Doctors 
  • 100 Best Fleets in the Americas (#24) | The 100 Best Fleets

2018 - Paula Gold-Williams

  • Tribute to Women Business Leaders Award | San Antonio Chamber of Commerce and Ford Motor Company
  • Keystone Leadership Award | Keystone Policy Center
  • Energy Thought Summit Thought Leader of the Year | Zpryme
  • Transparency/Accountability Award | Fair Contracting Coalition 
  • Chief Executive of the Year, Finalist | S&P Global Platts
  • Excellence in Leadership Award | Greater San Antonio Builders Association (GSABA)
  • Certificate of Commendation | State Rep. Ina M. Minjarez

2017 - CPS Energy

  • Customer Champion | Market Strategies International
  • System Achievement | Texas Public Power Association
  • Public Power Utility of the Year | Smart Electric Power Alliance
  • Municipal Safety Award | Texas Gas Association
  • Safety Award of Excellence | American Public Power Association
  • APGA Safety Management Excellence Award | American Public Gas Association
  • Most Trusted Utility Brand | Market Strategies International
  • Demand Response/Energy Efficiency Project of the Year | DistribuTECH
  • Environmental Champion | Market Strategies International
  • 25th of the 100 Best Fleets in the Americas | The 100 Best Fleets
  • SAISD Foundation Friend | SAISD Foundation
  • Partner of the Year | San Antonio Youth Literacy
  • Partner of the Year | Communities in Schools

Other Executives' Honors and Awards

  • 2019 C-Suite Award | Awarded to Felecia Etheridge | SABJ
  • 2019 Premier Executive of the Year Award | Awarded to Frank Almaraz | San Antonio Hispanic Chamber of Commerce (SAHCC)
  • 2019 Outstanding Former Student Award  | Awarded to Maria Garcia | Palo Alto College
  • 2019 Women’s Leadership Award Honoree  | Awarded to Carolyn Shellman | San Antonio Business Journal (SABJ)
  • 2018 C-Suite Award | Awarded to Dr. Cris Eugster | SABJ
  • 2018 Women’s Leadership Award Honoree | Awarded to Maria Garcia | SABJ
  • Top Latinos in Energy  | Awarded to Frank Almaraz | Latino Leaders Magazine
  • Top Latinos in Energy  | Awarded to Rudy Garza | Latino Leaders Magazine
  • Top Latinos in Energy  | Awarded to Richard Medina | Latino Leaders Magazine