Service Disconnections for non-payment resumes in September as we move toward normal business operations. Read more here  If you are experiencing financial hardship, we urge you to contact us for help. Call us at 210-353-2222 or online at cpsenergy.com/assistance. Stay up to date by following us on Facebook and Twitter.  More updates: Newsroom and Storm Updates

We encourage the use of a face-covering at any CPS Energy facility. Our customer service center hours are 7:45 AM to 5:00 PM Monday-Friday. If you have tested positive, or a family member has tested positive for COVID-19 in the last 14 days, please use our online tools or call 210-353-2222 for assistance.  Please do not visit our customer service center if you have COVID-19 symptoms.

Honors and Awards

 
 

2021 - CPS Energy

  • Electric Utility Safety Award of Excellence Honorable Mention | American Public Power Association
  • 2021 Easiest Utilities to Do Business With | Escalent
  • Environmental Champion |  Escalent
  • 2021 Employee Communications Award - Internal Event Strategy Category |  Ragan
  • 2021 Building San Antonio Awards - Best Reuse/Rehab Category |  San Antonio Business Journal
  • 100 Best Fleets in the Americas (#82) | 2021 The 100 Best Fleets
  • Customer Service Appreciation – Storm Uri Customer Response  |  H-E-B
  • Most Trusted Brand  |  Escalent
  • Notable Achievement in COVID-19 Efforts - Customer Service Outreach Effort  |  Chartwell
  • Innovation in People & Process - Customer Service Outreach Effort  |  Customer Service Week

2021 - Paula Gold-Williams

  • Global Power & Energy Elite  |  Smart Energy International
  • Top CEOs in Energy  |  The Energy Diversity & Inclusion Council

2021 - Other Executives' Honors and Awards

  • 2021 San Antonio Business Journals 40 Under 40  |  Awarded to Devi Kumar-Nambiar |  The 40 Under 40 honorees are future Alamo City leaders
  • Rising Star Under 40  |  Awarded to Brandon Pixley |  Public Utilities Fortnightly

2020 - CPS Energy

  • Most Trusted Brand (5th consecutive year)  |  Escalent
  • Environmental Champion (5th consecutive year)  |  Escalent
  • Customer Champion (4th consecutive year)  |  Escalent
  • Easiest Utilities to Do Business With  |  Escalent
  • Shining City – Top U.S. City for Solar Energy (#5)  |  Environment Texas Research & Policy Center
  • Shining City – San Antonio is #1 in Texas for Solar Capacity  |  Environment Texas Research & Policy Center
  • Environmental Excellence – Stewardship  |  Southern Gas Association
  • Cities “A-List” for Environmental Action (sole Texas city recognized)  |  Global Carbon Disclosure Project
  • Grid Edge Award – Finalist  |  S&P Global Platts
  • Green Fleet Award (#12)  |  The 100 Best Fleets
  • 100 Best Fleets in the Americas (#77)  |  The 100 Best Fleets
  • Sue Kelly Community Service Award  |  American Public Power Association
  • Safety Award of Excellence – Second Place  |  American Public Power Association
  • Excellence in Print & Digital – Annual Report  |  American Public Power Association
  • Merit in Video – Community Assurance Video  |  American Public Power Association
  • System Achievement Award  |  Texas Public Power Association
  • System Operational Achievement Recognition – Bronze  |  American Public Gas Association
  • Public Gas System Achievement Award  |  American Public Gas Association
  • Marketing & Sales Award – 3rd place  |  American Public Gas Association
  • Eagle Ford Excellence Award – Environmental Stewardship  |  South Texas Energy & Economic Roundtable
  • Healthiest Employers of Texas – Finalist | Springbuk Health Intelligence
  • Best Innovative Utility Analytics Team – Finalist  |  Utility Analytics Institute
  • North American Excellence in Resourcefulness – Energy Best Practice Award  |  Frost & Sullivan
  • Thought Leader for Public Engagement  |  Peak Load Management Alliance
  • Best of Texas Award – Excellence in Project Management  |  Government Technology Magazine
  • Inspiring Energy Award  |  KUBRA
  • Notable Fleet  |  Government Fleet Magazine
  • Green Cross Award – Semi-Finalist  |  National Safety Council
  • CPS Energy Salado Garage – ReWorksSA Gold Certification  |  Solid Waste Management Department
  • Best Practices Awards – Culture Transformation  |  Smart Energy Consumer Collaborative
  • CSO50 for Security  |  International Data Group Media – Chief Security Officers
  • Utility Industry Spotlight Award – Community Champion  |  Zpryme
  • Innovation in People & Process - Customer Service Outreach Effort  |  Customer Service Week
  • Top 50 Organization's for Corporate Social Responsibility  |  National Diversity Council 

2020 - Paula Gold-Williams

  • Woman of the Year – Women’s Leadership Award  |  San Antonio Business Journal
  • Women’s Leadership Award Honoree  |  San Antonio Business Journal
  • Chief Executive of the Year, Finalist  |  S&P Global Platts
  • Top Voices in the Energy C-Suite  |  ALLY Energy
  • Leadership in Texas  |  Texas CEO Magazine
  • Ripples of Hope Honoree  |  City Year San Antonio
  • CEO Who “Gets It”  |  National Safety Council

2020 - Other Executives' Honors and Awards

  • 2020 Operational Technology Defender Fellowship | Awarded to Brandon Pixley | Idaho National Laboratory
  • 2020 Patriot Award  |  Awarded to Melissa Sorola  |  The Dept of Defense Employer Support of the Guard and Reserve
  • 2020 Analytics Ambassador of the Year | Awarded to Amelia Badders | Utility Analytics Institute
  • Top Women in HR  |  Awarded to Lisa Lewis  |  Ragan

2019 - CPS Energy

  • 100 Best Fleets in the Americas (#45) | 2019 The 100 Best Fleets
  • Green Fleet Award (#28) | 2019 The 100 Best Fleets
  • 2019 Customer Champion | Escalent
  • 2019 America’s Safest Companies | EHS Today
  • 2019 Chairman’s Award | Alliance to Save Energy (ASE)
  • Smart Energy Provider | APPA
  • Fortnightly Smartest Community | Public Utilities Fortnightly
  • Award of Excellence – Power, Finalist | S&P Global Platts
  • Community Service Award, Runner Up  |  Southern Gas Association
  • Most Trusted Brand for 2019  |  Escalent
  • Top Midsize Employers (#251) | Forbes
  • Reliable Public Power Provider (RP3) Designation, Diamond Level | American Public Power Association (APPA) 
  • 2019 Environmental Champion Utility | Escalent
  • Community Partner Award  | United Services Organization (USO)
  • Texas Employer Traffic Safety Award | National Safety Council
  • Healthy Workplace Recognition – Platinum Level  |  San Antonio Business Group on Health and the Mayor’s Fitness Council

2019 - Paula Gold-Williams

  • Chief Trailblazer of the Year | S&P Global Platts
  • James D. Donovan Individual Achievement Award | American Public Power Association (APPA)
  • Advocacy Award | Texas Cyber Summit 
  • San Antonio Community Leadership Award | La Prensa Texas
  • San Antonian who has Advanced Dr. King’s Dream 
  • Excellence in Education Honoree  | United Negro College Fund (UNCF)
  • 2019 Champion | Women's Council on Energy and the Environment

2018 - CPS Energy

  • Green Fleet Award (#31) | 2018 The 100 Best Fleets
  • Excellence in Public Power Communications Awards (Award of Merit) | American Public Power Association (APPA)
  • Safety Award | American Public Power Association (APPA)
  • Energy Innovator Award  | APPA Demonstration of Energy & Efficiency Developments (DEED)
  • Fortnightly Top Innovator | Public Utilities Fortnightly
  • Commercial Partner of the Year | San Antonio Lighthouse for the Blind & Vision Impaired
  • Residential Customer Champion | Market Strategies International-Morpace (MSI)
  • Environmental Champion | MSI
  • Most Trusted Utility | MSI
  • Expanding Excellence Award – Innovation in People & Process | CS Week
  • Corporate Partner of the Year | Communities in Schools
  • Award of Excellence – Power, Finalist | S&P Global Platts
  • Energy Company of the Year, Finalist | S&P Global Platts
  • Corporate Social Responsibility Award – Diversified Program, Finalist | S&P Global Platts
  • Business of the Year Finalist | San Antonio Business Journal (SABJ)
  • Corporate Philanthropy Award | SABJ
  • Eagle Ford Excellence Award for Environmental Stewardship | South Texas Energy & Economic Roundtable (STEER)
  • Purpose Driven Utility Award | SAP 
  • Superintendent’s Award | Northside Independent School District (NISD) 
  • Most Improved Interactive Voice Response (IVR) Systems  | IVR Doctors 
  • 100 Best Fleets in the Americas (#24) | 2018 The 100 Best Fleets
  • Healthy Workplace Recognition – Platinum Level  |  San Antonio Business Group on Health and the Mayor’s Fitness Council

2018 - Paula Gold-Williams

  • Tribute to Women Business Leaders Award | San Antonio Chamber of Commerce and Ford Motor Company
  • Keystone Leadership Award | Keystone Policy Center
  • Energy Thought Summit Thought Leader of the Year | Zpryme
  • Transparency/Accountability Award | Fair Contracting Coalition 
  • Chief Executive of the Year, Finalist | S&P Global Platts
  • Excellence in Leadership Award | Greater San Antonio Builders Association (GSABA)
  • Certificate of Commendation | State Rep. Ina M. Minjarez

2017 - CPS Energy

  • Customer Champion | Market Strategies International
  • System Achievement | Texas Public Power Association
  • Public Power Utility of the Year | Smart Electric Power Alliance
  • Municipal Safety Award | Texas Gas Association
  • Safety Award of Excellence | American Public Power Association
  • APGA Safety Management Excellence Award | American Public Gas Association
  • Most Trusted Utility Brand | Market Strategies International
  • Demand Response/Energy Efficiency Project of the Year | DistribuTECH
  • Environmental Champion | Market Strategies International
  • 25th of the 100 Best Fleets in the Americas | The 100 Best Fleets
  • SAISD Foundation Friend | SAISD Foundation
  • Partner of the Year | San Antonio Youth Literacy
  • Partner of the Year | Communities in Schools
  • Healthy Workplace Recognition – Platinum Level  |  San Antonio Business Group on Health and the Mayor’s Fitness Council

Other Executives' Honors and Awards

  • 2019 C-Suite Award | Awarded to Felecia Etheridge | SABJ
  • 2019 Premier Executive of the Year Award | Awarded to Frank Almaraz | San Antonio Hispanic Chamber of Commerce (SAHCC)
  • 2019 Outstanding Former Student Award  | Awarded to Maria Garcia | Palo Alto College
  • 2019 Women’s Leadership Award Honoree  | Awarded to Carolyn Shellman | San Antonio Business Journal (SABJ)
  • 2018 C-Suite Award | Awarded to Dr. Cris Eugster | SABJ
  • 2018 Women’s Leadership Award Honoree | Awarded to Maria Garcia | SABJ
  • Top Latinos in Energy  | Awarded to Frank Almaraz | Latino Leaders Magazine
  • Top Latinos in Energy  | Awarded to Rudy Garza | Latino Leaders Magazine
  • Top Latinos in Energy  | Awarded to Richard Medina | Latino Leaders Magazine